Opiniones sobre AirHelp

Nos orgullece haber podido ayudar a tantos pasajeros. Hasta ahora hemos ayudado a siete millones de pasajeros a reclamar su compensación.

Mira lo que dicen de nosotros:

Trustpilot

Cómo dejarnos tu opinión

Nos gusta saber cómo se sienten nuestros clientes cuando hacen uso de nuestros servicios. Por eso os animamos a todos a dejar vuestros comentarios sobre AirHelp en la página de Trustpilot.

Se trata de una plataforma independiente dedicada a recoger las opiniones de los consumidores: es una fuente muy fiable, gratuita y a la que todos pueden acceder. Te garantizamos que los comentarios y calificaciones que encontrarás allí son reales y proceden de consumidores que expresan su sincera opinión sobre las experiencias vividas.

¿Has confiado en AirHelp en alguna ocasión? ¡Deja tus comentarios y ponnos nota en Trustpilot!

A menudo oímos que nuestros clientes dudaban de si recurrir a nosotros o no. Por suerte, ¡también nos dicen que se alegran de haberlo hecho!

Aún así, es sorprendente la frecuencia con la que nos preguntan: «¿No será un timo?». Entendemos las reservas: no hay muchas empresas de confianza dispuestas a ofrecerte dinero por nada.

Pero esa es la cuestión: no ofrecemos dinero porque sí. Es una compensación a la que tienes derecho por ley. Al fin y al cabo, después de la frustrante experiencia de que un viaje salga mal, te lo mereces, y lo único que hacemos nosotros es ayudarte a conseguirlo.

No obstante, si a pesar de todo quieres asegurarte bien de que somos de fiar, hay muchas maneras de comprobarlo antes de decidirte a reclamar con nosotros:

1. Asómate a nuestro mundo

Estamos muy presentes en las redes sociales más importantes. De hecho, nos encantaría que nos sigas y poder hablar contigo en Facebook, Twitter o LinkedIn. Nuestros canales están llenos de consejos y trucos para viajar.

2. Lee las opiniones de nuestros clientes

Trustpilot no es la única página en la que puedes leer opiniones sobre nuestra empresa, hay muchos otros sitios web en los que antiguos clientes han calificado nuestros servicios o dejado comentarios sobre su experiencia. Puedes empezar por ver lo que dicen en TripAdvisor, Facebook o iTunes (acerca de nuestra aplicación móvil). Y, lo que es más, en Glassdoor nuestros empleados también nos ponen nota.

3. Lee las noticias

AirHelp aparece con frecuencia en la prensa más destacada. Échale un vistazo a TechCrunch, The Wall Street Journal y Condé Nast Traveler y verás lo que cuentan sobre nosotros.

4. Company details

This is pretty dull stuff, but if you’d like to check out our company registration you can:

CB No. 1926223
BR No. 61625023-000

Read the full story. We asked several AirHelp customers to share a testimonial of their entire experience – from the airport to payout.

We flew to San Francisco with SAS in March 2013. We missed a day of our holiday because our flight was cancelled. We contacted SAS for compensation without any luck. AirHelp did an amazing job. They got the compensation we deserved. The service was fast and professional. I can warmly recommend AirHelp.

-Lise Lillesøe was on a flight from Copenhagen to San Francisco by SAS

Thank you for your help in this matter. Took a long time, but will certainly use your services again. I will also tell my friends. Again, Thank You!

– Wendi Li was on a flight from Munich to London by British Airways

First, we tried to contact the airline directly. They refused to pay any compensation due to a technical problem. We heard about Airhelp on television and contacted them. Airhelp intervened and as a result, we received full compensation. It took a while, but this is the airline’s fault, not Airhelp. For us it was worth waiting. We are very happy and satisfied. We would definitely use them again. Thanks, Airhelp!

– Susanne Leonhardt was on a flight from Copenhagen to Shanghai by SAS

AirHelp just landed 2 x €600 to me and my friend on our trip from Madrid to Santiago… Great! You guys Rock!

-Henrik Eggert was on a flight from Madrid to Santiago by LAN

It took a lot of time, but the money arrived. Great! Super service. If I hadn’t used it, I wouldn’t have received the compensation for my canceled flight. I will definitely use again.

-Dennis Svingholm Drejer was on a flight from Barcelona to Aalborg by KLM

Airhelp helped me to get the compensation of 600 EUR per passenger for a delayed flight. The communication was excellent with only few emails back and forth. The case has been running 100% professionally through Airhelp. I needed only to send my travel documents and a sworn statement. I was delighted at the level compensation, and I would always recommend the company and use them again.

-Dorthe Haagen Nielsen was on a flight from Beijing to Billund by Lufthansa

After the refusal of compensation from SAS for a canceled flight due to bad weather. AirHelp took care of my case and I got full compensation. No frills, just great service!

-Mads Ragnvald Nielsen was on a flight from Hamburg to Copenhagen by SAS

I tried to claim the compensation myself but gave up halfway. I didn’t really know what to expect but you really came through. You guys are amazing, will definitely recommend your service. Thanks a lot.

Jacob Guldager was on a flight from Washington to Copenhagen by SAS

Arrived two days late with AirBerlin. Initially, I was claiming myself against them, but they chose not to respond. I contacted Airhelp and now the case is won and I have received my compensation. Super service. Would definitely use them again.

-Michael Kjærsgaard Suhr was on a flight from Berlin to Manila by AirBerlin