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FAQ
- Am I allowed to link multiple email accounts to import more flight data?
- Am I entitled to compensation?
- Are delayed flights eligible for compensation?
- Can I change my email address?
- Can I claim any extra expenses that resulted from the flight disruption? (Hotel, new ticket, food, etc.)
- Can I claim compensation from a flight that was paid by my employer?
- Can I claim compensation from an airline that no longer exists?
- Can I get compensation for flights with low cost companies and/or charter flights?
- Can I get compensation if the airline informed me about the cancellation on the same day that the flight should have departed?
- Can I get the compensation according to Regulation EC 261/2004 if I have already received assistance from the airline (meals, refreshments, hotel accommodation, etc.)?
- Can I get the compensation for delayed/canceled/overbooked flight if I have already accepted the voucher offered by the airline?
- Can I remove the automatic import feature from my email at any time?
- Can I use someone else’s bank details for payout?
- Can the airline reduce the amount of compensation?
- Can you help me with lost baggage?
- Do airlines always give a reason for rejecting a claim?
- Do connecting flights make a difference in terms of eligibility for flight disruptions?
- Do I have to be a European citizen?
- Do I need to pay transfer fees to get my compensation?
- Do you share my information with others?
- Does AirHelp have an app?
- Does it cost anything to see my map?
- How and when will I receive my compensation?
- How can AirHelp help me?
- How can I check the status of my claim?
- How can I contact AirHelp?
- How can I delete my account?
- How do I cancel my claim?
- How do I change the ‘receiving limit’ on Paypal?
- How do I get verified on PayPal?
- How do I know if I’m entitled to compensation?
- How do I reset my password?
- How do I unblock foreign currencies and create a EUR account on PayPal?
- How do I use AirHelp?
- How does the import feature work?
- How far back can I get compensation?
- How long does a claim take?
- How much am I entitled to?
- How much do I have to pay you?
- I don’t have my e-ticket/boarding pass anymore, what do I do?
- I was denied boarding due to overbooking of the flight. Can I claim compensation?
- I was traveling with some friends and they’ve already received their compensation. Where’s mine?
- Is there any possibility that linking my email account could compromise my security?
- My airline refused to compensate me after my disrupted flight – what can I do?
- My claim for compensation was rejected by the airline. Can I still use AirHelp?
- My flight was canceled. Can I claim compensation?
- My flight was delayed less than 3 hours but I missed my connecting flight. Can I claim compensation?
- My flight was delayed. Can I claim compensation?
- My type of flight disruption isn’t listed on the website – can I file a claim?
- The weather was nice, so why did you reject my claim?
- They canceled my flight and refunded my money. Can I still claim?
- What are IBAN and SWIFT numbers and where can I find them?
- What are the extraordinary circumstances that are beyond the airlines’ control?
- What are your fees?
- What are your rights when an airline changes your flight in advance?
- What can I do if an airline isn’t responding to me?
- What does AirHelp do?
- What happens if there are no flights in my inbox?
- What happens to my documents once you have them? Is it secure?
- What happens when the airline is not responsive at all?
- What happens when the airline wrongfully rejects my claim for compensation?
- What if the airline already offered me compensation?
- What is a “rerouting confirmation” and where can I find it?
- What is a flight confirmation and where can I find it?
- What is PayPal?
- What should I do if the airline contacts me personally after I have filed a claim with AirHelp?
- What’s a booking reference and how can I find it?
- Which countries and airlines are subject to EU passenger rights?
- Which documents do I need to provide in order to claim?
- Who should sign documents on behalf of minors?
- Why AirHelp?
- Why are you asking me for so much information?
- Why aren’t you answering me?
- Why did I only receive 50% of my compensation?
- Why do I need to call PayPal?
- Why does AirHelp need an assignment form?
- Why does AirHelp need documents such as an e-ticket or ID?
- Why does it take so long?
- Why is the webform rejecting my SWIFT?
- Why should I be compensated?
- Will I still have to pay if the case is lost in court?
- You asked me to send some documents – how do I do that?
- Your website says I’m not entitled to compensation. What can I do?
Job
- Copywriter
- Corporate Lawyer in Berlin
- Danish-speaking Junior Air Claim Specialist
- Data Analyst
- Data Analyst
- Data Engineer
- DevOps Engineer
- Digital Data Analyst
- Dutch-speaking Junior Air Claim Specialist
- Email Marketing Specialist
- English-speaking Junior Air Claim Specialist
- French-speaking Junior Air Claim Specialist
- German speaking Copywriter
- German speaking SEO Coordinator
- German-speaking Junior Air Claim Specialist
- Graphic Designer
- Head of Branding
- Head of Social Media
- HR Business Partner
- Intern in international Affiliate Marketing
- Italian-speaking Junior Air Claim Specialist
- Junior Account Manager
- Junior Airline Relations Specialist
- Junior Python Engineer
- Junior SEA Manager
- Junior Technical Project Manager
- Legal Assistant
- Legal Tech Assistant (product liaison)
- Office Assistant
- Operations Assistant
- PA and Office Assistant
- Part-time PR intern
- Portuguese-speaking Junior Air Claim Specialist
- PR Manager
- Product Data Analyst
- QA Automation Engineer
- Romanian-speaking Junior Air Claim Specialist
- Senior HR Specialist
- Senior Infrastructure Engineer
- Senior Product Manager – Conversion
- Senior Product Manager – New Products
- Senior Product Manager, Experience
- Senior Software Infrastructure Engineer
- SEO Coordinator
- Social Media Advertising Manager
- Social Media Campaign Manager
- Software Engineer
- Spanish-speaking Junior Air Claim Specialist
- Talent Acquisition Specialist
- Talent Acquisition Specialist (Tech area)
- Technical Product Owner
- Total Rewards Manager
- UX Copywriter
- UX Researcher
- UX/UI Designer
Press
- After ECJ judgment: Airlines are Facing a Wave of Claims
- AIRHELP CELEBRATES FIVE YEARS ADVOCATING FOR AIR PASSENGERS WORLDWIDE
- AirHelp Continues AI Expansion with Launch of Artificially Intelligent Lawyer to Power Court Viability Assessments of Flight Delay Compensation Claims
- AirHelp fights for Justice: easyJet withholds compensation from its passengers
- AIRHELP LAUNCHES PASSENGER RIGHTS AWARENESS MONTH
- AirHelp Launches World’s First Tool To Allow Passengers To Map Their Trips Visually While Uncovering Opportunities for Compensation
- AIRHELP UNVEILS WORLD’S BEST AIRLINES AND AIRPORTS IN ANNUAL AIRHELP SCORE
- Airport Ranking: flight delays and cancellations at United States airports
- ECJ judgment on airline staff strikes: the law is the law, even for Ryanair
- How to Beat Jet Lag with These Simple Hacks
- Missed your connecting flight? You can get up to $700!
- Missed your connecting flight? You can get up to $700!
- NEW SURVEY REVEALS AIR PASSENGER RIGHTS ARE STILL VIRTUALLY UNKNOWN
- Passengers owed 413 million in flight delays compensation in 2017 in the US
- RECORD YEAR FOR FLIGHT DELAYS – Millions of Dollars Owed to U.S. passengers!
- Ryanair: One bill settled, but $90 million more to go
- STUDY: ALMOST HALF OF ALL U.S. AIR PASSENGERS FEEL MISTREATED BY AIRLINES
- SUMMER VACATIONS AT RISK FROM OVERTOURISM AND AIRLINE PRICE INCREASES
- SURVEY: JUST 1 OUT OF 10 U.S. TRAVELERS FILES A CLAIM FOR LOST OR DAMAGED LUGGAGE
- TRAVELING FOR EASTER WEEKEND?
- TRAVELING FOR THE WORLD CUP?
- Travix and AirHelp Raise Bar of Customer Service
- VISITING THE WORLD CUP IN RUSSIA THIS SUMMER? GET THE BEST INSIDER TRAVEL TIPS FROM AIRHELP
Testimonial
Blog
- “Let’s Get Lifted!” The AirHelp 2016 Year in Review
- 10 coisas que NÃO deve fazer ao voar!
- 10 Fun Things to Do on a Plane: How to Pass the Time on a Long Flight
- 2018 is Shaping Into a Record Year for Flight Delays 🙁
- 3 Reasons Why US Airlines & Airports Rank So Poorly Worldwide
- 5 Ways To Use the AirHelp Score to Spot the Best Airlines in the Business
- 6 Most Beautiful Places in the World to Visit in Spring
- 7 Air Travel Secrets Airlines Don’t Tell Passengers
- 7 Best Travel Clothes: Apparel Tips for Long-Haul Flights
- 8 Best Travel Pillows for Domestic and International Flights
- 8 Reasons To Know Your Passenger Rights
- 8 Tips to Decrease Your Chances of Losing Your Seat to Overbooking
- Air Berlin Insolvency: What Does This Mean for Your Claim?
- Air Passenger Incidents: The Good, The Bad and The Weird
- Air Travel with Kids: 9 Tips for a Stress-Free Holiday
- AirHelp Celebrates Being EU Commission ‘Certified’ – And Why That Matters
- AirHelp Score – Lentoyhtiöiden vertailu uudella tavalla!
- AirHelp Score – The World’s Definitive Airline Ranking
- AirHelp Score: 2018 World’s Best Airlines and Airports
- AirHelp’s Guide to the Airport Experience in Russia
- Airlines’ Favorite Loophole: “Extraordinary Circumstances”
- At These Caribbean Airports You’ll Feel ‘Tranquility Wrapped in Blue”
- Avoid Thanksgiving Travel Delays with this interactive map!
- Best and Worst Airlines for Flight Change Fees: US Edition
- Best Credit Card For Miles
- Best Trip Planner Apps for Vacation and Business
- Boarding Pass Scanner: Your AirHelp App Has a Great New Feature
- Brexit: What does it mean for travelers and air passenger rights?
- British Airways Strike? Here’s How You Claim Compensation
- Can a Flight Delay Experience Change Your Life?
- Checked Baggage vs Carry On—Which is the Best Travel Option?
- Choosing a Phone for International Travel?
- Christian Nielsen: “Home is Where the Heart Is”
- Delayed or Canceled Flight? Here’s What To Do
- Demystifying Airline Baggage Allowance Rules
- Die 7 aussergewöhnlichsten Gründe für eine Flugverspätung
- Do You Know the Best Place to Spend Christmas in the USA?
- Do You Know What You Can Bring on a Plane?
- Earn with the AirHelp Travel Affiliate Program
- Easter Holiday Travel: Top 10 Most Disrupted Airport Routes
- Electronics and Laptop Ban: The Key Talking Points
- EU Flight Delay: More Than 3 Hours?
- European airlines are better than US airlines: here’s why
- European Flight Delayed More Than 3 Hours? Claim Up To $700
- Exactly Where to Work in the World’s Busiest Airports
- Extraordinary Circumstances: Bizzare Reasons for Flight Delays, and What You Can Do About Them
- Flight Canceled or Delayed? You Could Be Entitled to Compensation
- Flight Change Fees: Best and Worst Airlines (Europe)
- Getting Around Bali: How to Travel and Where to Stay
- Guess What We Learned About Your Passenger Rights?
- Halloween Travel Nightmares
- Henrik Zillmer: “Just Go…. You’ll Never Regret It!”
- Here’s How to (Finally!) Decide on the Best Flight Booking Website
- Here’s the Problem With Flight Delay Vouchers
- How Do I Get Luggage Compensation When The Airline Loses My Bag?
- How Do I Know If I’m Entitled to Compensation for My Disrupted Flight?
- How Early Should I Get to the Airport?
- How Far in Advance Should I Book a Flight?
- How to Avoid a Fight on an Airplane: Flight Etiquette
- How to Avoid being Bumped from a Flight!
- How To Avoid Flight Delays!
- How To Beat Jet Lag with These Simple Hacks
- How To File a Claim for Airline Compensation
- How to Follow Appropriate Cultural Guidelines When You Travel
- How to Have Fun When Your Flight is Delayed
- How to Plan a Trip to Europe
- How To Use AirHelp To Claim Flight Compensation
- I Lost My Passport. What Do I Do?
- Introducing Your New Handy Travel Tool
- Is Air Travel Taking Longer than Before?
- Justice as a Service
- Kasper Rasmussen: “To Travel is to Live”
- Last Minute Travel Tips for Russia
- Lightweight Travel Items for the Outdoor Adventurer
- Lisbon Airport Fuel Failure: A Statement From AirHelp
- Lost luggage: what you need to know
- Making Conversation in Russia With AirHelp’s Football Phrasebook
- Meet Herman, AirHelp’s Robot Lawyer, Who Will Save Time, Money & Frustration … For Everyone
- Meet the Team: Johnny Quach, VP of Product
- Meet the Traveler Who Earned €400 for a 12 Hour Flight Delay
- Missed Your Connecting Flight? Here’s What to Do
- Mistreated by the Airlines: We Have Stories and Stats
- Passport Renewal: How to Do It Quickly and Easily
- Planned Spontaneity: Ideas to Kick-Start the Natural Traveler in You
- Primera Air Bankruptcy: What to Do if You’re Affected
- Ryanair Strike Summer 2018! What This Means for You
- See the AirHelp mobile app’s new makeover
- Should You Stay in a Hotel, AirBnB or Hostel on Your Next Trip?
- Singapore Airlines Is Officially the Best Airline in the World
- Steps You Should Take When You’ve Lost Your luggage
- Stranded on the Tarmac? Here’s What You Need to Know
- Strategic Packing: 7 Hacks to More Perfected Travel
- The 7 Habits Of Highly Experienced Air Travelers
- The 7 Strangest Reasons for Flight Delays
- The AirHelp Score: How one number can get you more from the Airlines! (UK)
- The Best Carry-On Luggage for Expert Travelers
- The definitive ranking of luggage laws – mainstream airlines
- The Flying Master of Air Miles, Gilbert Ott
- The Foolproof Guide to Staying in Shape on Business Trips
- The Legal Agreement Airlines Don’t Want You to Know About
- The Single Biggest Mistake Travelers Make When Booking Flights
- The Straightforward Guide to Learning Languages Online
- The Top Three Airlines in the AirHelp Score Rankings by Region
- Top 5 Biggest and Busiest Airports in the World?
- Top Tips from Digital Nomads
- Turbulence on the Campaign Trail: Whose Flights Are Worth More Money?
- Want better air passenger rights? Canada wants to hear from you!
- What does Brexit Mean for your Air Passenger Rights?
- What is Shoulder Season in Europe?
- What the 10 New Changes to United Airline’s Customer Service Policy Really Mean
- What to Do If an Airport Strike Cancels Your Flight
- What To Do if You Missed Your Flight Because of Long TSA lines
- What To Do If Your Airline Refuses to Compensate You
- What To Do When You Have an Overbooked Flight
- WooHoo! Independent Report Says AirHelp Helps Enforce Air Passenger Rights
- You May Want To Avoid These 10 Airports This Holiday Season
- You probably shouldn’t wait to check-in at the airport
AIRPORT SCORE
Airlines
- Aer Lingus Compensation
- Air Canada Compensation
- Air Europa Compensation
- Air France Compensation
- Air India Compensation
- Air Transat Compensation
- American Airlines Compensation
- Austrian Airlines Compensation
- Azores Airlines Compensation
- British Airways Compensation
- Brussels Airlines Compensation
- Czech Airlines Compensation
- Delta Air Lines Compensation
- Etihad Airways Compensation
- Eurowings Compensation
- Flybe Compensation
- Iberia Compensation
- Icelandair Compensation
- Jet Airways Compensation
- LOT Polish Airlines Compensation
- Lufthansa Compensation
- Norwegian Air Shuttle Compensation
- Qatar Airways Compensation
- Ryanair Compensation
- SAS Scandinavian Airlines Compensation
- Swiss Air Lines Compensation
- TAP Portugal Compensation
- Thomas Cook Airlines Compensation
- TUI Airlines Compensation
- Ukraine Airlines Compensation
- United Airlines Compensation
- Vueling Compensation
- Westjet Compensation
- Wizz Air Compensation
- WOW Air Compensation
