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FAQ
- Am I allowed to link multiple email accounts to import more flight data?
- Am I entitled to compensation?
- Are delayed flights eligible for compensation?
- Are there any extra costs in case of legal action?
- Can I change my email address?
- Can I claim any extra expenses that resulted from the flight disruption? (Hotel, new ticket, food, etc.)
- Can I claim compensation from a flight that was paid by my employer?
- Can I claim compensation from an airline that no longer exists?
- Can I get compensation for flights with low cost companies and/or charter flights?
- Can I get compensation if the airline informed me about the cancellation on the same day that the flight should have departed?
- Can I get the compensation according to Regulation EC 261/2004 if I have already received assistance from the airline (meals, refreshments, hotel accommodation, etc.)?
- Can I get the compensation for delayed/canceled/overbooked flight if I have already accepted the voucher offered by the airline?
- Can I remove the automatic import feature from my email at any time?
- Can the airline reduce the amount of compensation?
- Can you help me with lost baggage?
- Do airlines always give a reason for rejecting a claim?
- Do connecting flights make a difference in terms of eligibility for flight disruptions?
- Do I have to be a European citizen?
- Do you share my information with others?
- Does AirHelp have an app?
- Does it cost anything to see my map?
- How and when will I receive my compensation?
- How can AirHelp help me?
- How can I check the status of my claim?
- How can I delete my account?
- How do I cancel my claim?
- How do I change the ‘receiving limit’ on Paypal?
- How do I get verified on PayPal?
- How do I know if I’m entitled to compensation?
- How do I unblock foreign currencies and create a EUR account on PayPal?
- How do I use AirHelp?
- How does the import feature work?
- How far back can I get compensation?
- How long does a claim take?
- How much am I entitled to?
- How much do I have to pay you?
- How much does it cost to get my compensation?
- I don’t have my e-ticket/boarding pass anymore, what do I do?
- I was denied boarding due to overbooking of the flight. Can I claim compensation?
- I was traveling with some friends and they’ve already received their compensation. Where’s mine?
- Is there any possibility that linking my email account could compromise my security?
- My airline refused to compensate me after my disrupted flight – what can I do?
- My claim for compensation was rejected by the airline. Can I still use AirHelp?
- My email is not on your list of supported providers. What can I do?
- My flight was canceled. Can I claim compensation?
- My flight was delayed less than 3 hours but I missed my connecting flight. Can I claim compensation?
- My flight was delayed. Can I claim compensation?
- My type of flight disruption isn’t listed on the website – can I file a claim?
- The weather was nice, so why did you reject my claim?
- They canceled my flight and refunded my money. Can I still claim?
- What are IBAN and SWIFT numbers and where can I find them?
- What are the extraordinary circumstances that are beyond the airlines’ control?
- What does AirHelp do?
- What happens if there are no flights in my inbox?
- What happens to my documents once you have them? Is it secure?
- What happens when the airline is not responsive at all?
- What happens when the airline wrongfully rejects my claim for compensation?
- What if the airline already offered me compensation?
- What is a “rerouting confirmation” and where can I find it?
- What is a flight confirmation and where can I find it?
- What is PayPal?
- What should I do if the airline contacts me personally after I have filed a claim with AirHelp?
- What’s a booking reference and how can I find it?
- Which countries and airlines are subject to EU passenger rights?
- Which countries and airlines are subject to EU passenger rights?
- Which documents do I need to provide in order to claim?
- Who should sign documents on behalf of minors?
- Why AirHelp?
- Why are you asking me for so much information?
- Why aren’t you answering me?
- Why did I only receive 50% of my compensation?
- Why do I need to call PayPal?
- Why does AirHelp need an assignment form?
- Why does AirHelp need documents such as an e-ticket or ID?
- Why does it take so long?
- Why should I be compensated?
- You asked me to send some documents – how do I do that?
- Your website says I’m not entitled to compensation. What can I do?
Job
- Customer Experience Optimization Specialist
- Danish-speaking Junior Air Claim Specialist
- Data Analyst
- Email Marketing Manager
- Employer Branding Coordinator
- English-speaking Junior Air Claim Specialist
- French-speaking Junior Air Claim Specialist
- Greek-speaking Junior Air Claim Specialist
- Head of Branding
- Head of Content
- Head of Design
- Junior Air Claim Specialist (evening shift)
- Junior Airline Relations Specialist
- Junior Python Engineer
- Lawyer in Berlin
- Legal Assistant
- Marketing Campaigns Project Manager
- Portuguese-speaking Junior Air Claim Specialist
- Portuguese-speaking Junior Air Claim Specialist (evening shift)
- Senior Product Manager Growth
- Senior Product Manager-Experience
- Senior Product Manager, Experience
- Senior Software Infrastructure Developer
- Software Engineer
Press
- After ECJ judgment: Airlines are Facing a Wave of Claims
- AIRHELP CELEBRATES FIVE YEARS ADVOCATING FOR AIR PASSENGERS WORLDWIDE
- AirHelp Continues AI Expansion with Launch of Artificially Intelligent Lawyer to Power Court Viability Assessments of Flight Delay Compensation Claims
- AirHelp fights for Justice: easyJet withholds compensation from its passengers
- AirHelp Launches World’s First Tool To Allow Passengers To Map Their Trips Visually While Uncovering Opportunities for Compensation
- AIRHELP UNVEILS WORLD’S BEST AIRLINES AND AIRPORTS IN ANNUAL AIRHELP SCORE
- Airport Ranking: flight delays and cancellations at United States airports
- Missed your connecting flight? You can get up to $700!
- NEW SURVEY REVEALS AIR PASSENGER RIGHTS ARE STILL VIRTUALLY UNKNOWN
- Passengers owed 413 million in flight delays compensation in 2017 in the US
- STUDY: ALMOST HALF OF ALL U.S. AIR PASSENGERS FEEL MISTREATED BY AIRLINES
- TRAVELING FOR EASTER WEEKEND?
- VISITING THE WORLD CUP IN RUSSIA THIS SUMMER? GET THE BEST INSIDER TRAVEL TIPS FROM AIRHELP
Testimonial
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