Lufthansa Flight Delay Compensation
If you’ve had a delayed flight with Lufthansa, then you’ve come to the right place for flight compensation. Here’s all you need to know about how to claim compensation with Lufthansa:
Lufthansa Flight Delay Compensation
Naturally, airlines make every effort to stick to their advertised schedules, but sometimes things don’t go according to plan. When air travel takes an unexpected turn, AirHelp can take all the administrative heavy lifting off your hands and pursue flight compensation for you.
There’s no need to fill out any complicated forms if your Lufthansa flight has been delayed or canceled. All you have to do is type in your flight details and we’ll tell you if your flight qualifies. Our team of trusted industry experts know the law inside out, so you don’t have to waste time going back and forth with the airline. What’s more, there’s no need for you to worry about the paperwork or headache involved in going to court to make your case.
Your right to compensation for a delayed flight depends on a few different factors. Essentially, it boils down to whether or not it was Lufthansa’ fault. Lufthansa might offer you a voucher to smooth things over while you wait, but we’ve heard of instances when this form actually waives your right to receiving compensation. So, the best thing you can do right now is select the ‘Check Compensation’ button and let us check your eligibility.
As soon as you do that, we’ll be able to tell you if your disrupted Lufthansaflight qualifies for compensation. We just need your flight number, email address, and a couple of other details to get you the money you’re owed.
Lufthansa Flight Cancellation Compensation
Sometimes, Lufthansa cancels flights. This happens to many airlines and for a variety of reasons. If they can, Lufthansa generally attempts to rebook passengers onto another flight at no additional charge. In fact, in most cases of canceled flights, Lufthansa will automatically try and rebook you onto another flight. You can request further changes if the alternative flight doesn’t work for you or if you no longer wish to travel that route.
If you need to cancel the flight entirely, tickets can be rebooked on the Lufthansa website. You’ll be asked to pay a rebooking fee and a handling charge, depending on the type of ticket you purchased. If you rebook a ticket that turns out to be more expensive than your original flight, you’ll need to pay the difference. As a general rule, as long as there are still seats available, you can usually rebook your ticket in the same fare class or higher.
At AirHelp, we offer ‘Justice as a Service’ and we can help when Lufthansa cancels a flight but doesn’t give you a 14-day notice or a re-routing option. We’re able to step in and provide you with a way forward because European legislation, namely EC261, entitles you to flight cancellation compensation as part of your rights as an air passenger.
We can help you understand your rights and file your claim.
With that in mind, the law is on your side unless the delay or cancellation is due to extraordinary circumstances, which is loosely defined as scenarios beyond an airline’s control. These situations include but are not limited to: lightning strikes; medical emergencies; and strikes by airport or air traffic control staff. However, if the airline staff members strike, then the affected flight qualifies for compensation because airline management is considered responsible for their employees’ behavior.
If an airline explains that a flight delay or cancellation occurs because of “technical difficulties” or “operational difficulties,” these circumstances do not count as “extraordinary circumstances.” That means you are still eligible for flight cancellation compensation. If you’re unsure if your flight qualifies, just click on the ‘Check Compensation’ button to determine your eligibility. Our legal experts will be able to tell you if your canceled Lufthansa flight is eligible. We just need your flight number, email address, and a couple of other details. We’ll file your claim and handle the rest.
How much compensation am I entitled to for flight delays with Lufthansa?
According to the EC261, air passenger rights in Europe entitle passengers to the following compensation:
- €250 for flights delayed three hours or more, in which the total flight distance is less than 1,500 km
- €400 for flights delayed three hours or more, in which the total flight distance is between 1,500 km and 3,500 km (or more than 1,500 km within the EU).
- €300 for flights delayed between three and four hours
- €600 for flights delayed more than four hours, in which the total flight distance is more than 3,500 km (or between an EU and non-EU airport)
If your flight is delayed five hours or more, by law, the airline has to give you:
- A full refund for the flight
- A full refund for other flights in that same reservation which you won’t be able to make
- A flight back to your original point of departure (the first airport you departed from)
- Food and drinks
- Access to phone calls and e-mail
- Accommodation if you're delayed overnight as well as transportation between the airport and the hotel
Why should I claim my compensation with AirHelp?
Each year almost nine million passengers are entitled to compensation for delayed and canceled flights, as well as denied boarding. Yet, 87% of travelers do not know their rights.
Only 66% of these people will file for the compensation that they are legally owed.
68% of travelers feel that they are not informed by airlines following a flight disruption, so AirHelp is the perfect solution for frustrated, time-is-of-the-essence passengers facing delays which are out of their control. AirHelp offers travelers a hassle-free experience for gaining the compensation that is rightfully theirs.
I’m very happy of all your help and services! Very professional, easy and fast.
I would fully recommend using AirHelp to anyone who has experienced a cancelled flight. The communication was easy and the money that we were compensated with is now in my account. This is all after the airline refused any sort of compensation or real apology. Excellent work, folks.
Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2017.
Besides its own services, and owning subsidiary passenger airlines Austrian Airlines, Swiss International Air Lines, Brussels Airlines, and Eurowings including Germanwings (referred to in English by Lufthansa as its Passenger Airline Group), Deutsche Lufthansa AG owns several aviation-related companies, such as Lufthansa Technik, as part of the Lufthansa Group. In total, the group has over 600 aircraft, making it one of the largest airline fleets in the world.
Lufthansa’s registered office and corporate headquarters are in Cologne. The main operations base, called Lufthansa Aviation Center, is at Lufthansa’s primary hub at Frankfurt Airport, and its secondary hub is at Munich Airport.
The airline is part of the Star Alliance with other major airlines such as SAS and United.