Database marketing manager

Marketing position in New York

Position Summary:

The database marketing manager plays a pivotal role in Airhelp’s marketing team. As custodian of the database, you schedule and monitor all customer communications and ensure that they are delivered in a timely, responsible manner.

The Role:

Responsible for the maintenance, development and integrity of the customer database, ensuring the data is accurate, current and consistent.


  • Oversee the integrity of the data by working with the team to ensure the data from
  • the various systems, and associated business processes, are fit for purpose.
  • Oversee the creation and embedding of new and existing protocols and business
  • processes across the organisation to ensure best practice is followed and that the
  • customer is always the focus of what we do
  • Serve as the primary point of contact for the customer database, identifying
  • opportunities to improve marketing systems and data management
  • Assist the team in using the database to support their business operations
  • Ensure that the customer database works alongside other information systems
  • Ensure compliance with data protection and that best business practice is followed with regards to use and maintenance of data stored.

 Desired skills and experience:

  • Experience managing customer databases to support the marketing requirements
  • of the business
  • Good experience of data and data management
  • Experience in dealing with data inputs from third parties, data enhancement and cleansing
  • Able to interpret data through analysis, segmentation and targeting
  • Knowledge of Data protection legislation and application
  • Excellent communication and interpersonal skills
  • Experience of re-engineering business processes is a bonus
  • Love of travel is a bonus!

More on AirHelp:

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Please send mail at: [email protected]

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