Frequently Asked Questions

Why did I only receive 50% of my compensation?

Under European regulation EC 261, if a passenger accepts re-routing for a canceled flight, the airline can reduce the amount of compensation paid by half, provided the passenger arrives at his or her final destination within a certain timeframe, relative to the scheduled arrival of the flight that was originally booked. That timeframe is based on the length of the flight as follows:

Travel distance

Total delay

All flights less than 1,500 km

Less than 2 hours late

Flights within the EU over 1,500 km

Less than 3 hours late

Non-internal EU flights between 1,500 and 3,500 km

Less than 3 hours late

Non-internal EU flights greater than 3,500 km

Less than 4 hours late

Although compensation amounts for delayed flights are usually not affected by this rule, there is one exception:

Travel distance

Total delay

Non-internal EU flights greater than 3,500 km

Between 3 and 4 hours late

In these particular cases, the compensation paid could also be reduced by half.

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