Under EU regulation EC 261, only flight delays, cancellations, and boarding denials are covered. US law, on the other hand, only provides coverage for boarding denials due to overbooked flights. If your disruption is of a different nature, it is unlikely that we would be able to help you and we would encourage you to approach the airline directly. Even though they may have no legal obligation to compensate you, it never hurts to ask.
Submitting claims My type of flight disruption isn’t listed on the website – can I file a claim?