Frequently Asked Questions

My flight was overbooked and I volunteered to get bumped. Do I still receive AirHelp Pro benefits?

If you voluntarily give up your seat on an overbooked flight, you are not eligible for AirHelp Pro benefits. However, if you do not surrender your seat in exchange for alternative compensation from the airline, but are still denied boarding, this qualifies as a Nightmare Disruption and is eligible for the corresponding AirHelp Pro benefits.

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