Delays of over two hours, cancellations, diversions, and missed connections are each considered “Everyday Disruptions”. These qualify for a cash benefit of USD/EUR 100.
Tarmac delays of over three hours and denial of boarding are each considered “Nightmare Disruptions”. These qualify for a cash benefit of USD/EUR 1000.
Over the course of a 1-year membership, you can receive benefits for a maximum of 5 Everyday Disruptions and 1 Nightmare Disruption.