Frequently Asked Questions

Your website says I’m not entitled to compensation. What can I do?

If our website tells you that your claim for compensation is ineligible, it is likely that it does not meet one of the conditions covered by AirHelp. These include:

  • Delayed or canceled EU flights or boarding denials covered under EC 261
  • Boarding denials caused by overbooking on US flights

If you believe your claim has been assessed wrongly, please contact us by email or telephone to discuss the matter further.

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