Your website says I’m not entitled to compensation. What can I do?
If our website tells you that your claim for compensation is ineligible, it is likely that it does not meet one of the conditions covered by AirHelp. These include:
- Delayed or canceled EU flights or boarding denials covered under EC 261
- Boarding denials caused by overbooking on US flights
If you believe your claim has been assessed wrongly, please contact us by email or telephone to discuss the matter further.