Frequently Asked Questions

I was denied boarding due to overbooking of the flight. Can I claim compensation?

When passengers are denied boarding on a flight, airlines are obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the air carrier must also offer volunteers the choice between a full refund and re-routing.
You may be entitled to compensation of between €125 and €600 depending on the distance of the flight and the total delay at the final destination. Where volunteers choose re-routing, the airline must also provide assistance if necessary – for example, food, access to a telephone, hotel accommodation of one or more nights (if necessary) and transportation between the airport and the place of accommodation.
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