Frequently Asked Questions

Are delayed flights eligible for compensation?

The answer depends on your flight details.

EU flights – EU flights should be eligible for compensation if the flight and the delay meet some basic criteria:

  • The flight must be arriving at an EU airport on a European carrier or departing from an EU airport on any airline.
  • The delay must be greater than 3 hours at the passenger’s final destination.

US domestic flights – Delayed flights from one US city to another with US carriers are not usually eligible for compensation.

International flights – Flights from one country to another, even within the EU, may be eligible for expenses or damages resulting from the delay.

There is more information on our Know Your Rights pages, but if you have any doubts or questions about your disrupted flight’s eligibility, the fastest way to check is to use the AirHelp eligibility check and enter your flight details.

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