Passenger Rights Cancelled Flight

    Passenger Rights Cancelled Flight

    The EC 261/2004 is a European Union law to protect passengers' rights the event of delays or cancellations. EC 261 states that if your flight is cancelled, you may be able to claim up to $700 in compensation. If you have experienced a cancelled flight, then you should know your rights as a passenger. Luckily, AirHelp is here to help you understand them and to assist you in making a successful compensation claim.

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    What are your rights when your flight is cancelled?

    To be eligible for compensation under EC 261 regulation, your cancelled flight must meet the following criteria. First of all, a cancelled flight must have been scheduled to depart from a European airport or have landed in Europe with a European carrier. The airline must also have notified the passengers of the flight cancellation less than 14 days before departure.

    Passengers who wish to claim compensation must have a confirmed reservation for the original flight, and the flight must have occurred in the past three years. The EC 261 also states, however, that if the flight was cancelled due to extraordinary circumstances that were beyond the airline's control, such as dangerous weather or a security risk, then the airline cannot be held responsible. If your experience with a flight cancellation successfully meets all these criteria, then you may be entitled to claim up to $700 in compensation.

    AirHelp is here to help you get compensation for flight delays and cancellations. Find out what you could be entitled to.

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    About AirHelp

    AirHelp is the world's largest air passenger rights organization, here to help air travelers secure compensation for delayed, canceled, or overbooked flights.

    We make claiming compensation easy and stress-free. Whether you are unsure of your rights, lack the time, or simply want an expert to handle your entire claim for you, AirHelp can help you get what you are rightfully owed.

    We operate on a no win, no fee basis, so you can check your compensation risk-free.


    Claiming Compensation for Flight Delays and Cancellations

    How do you know when you should claim compensation for a delayed or canceled flight? Though the law can be complicated, we're here to break it down for you:

    Delayed flights: you may be able to claim compensation if your flight arrived 3 hours or more late.
    Canceled flights: you may be eligible for compensation if your flight was canceled less than 14 days before it was due to depart.
    Overbookings: you are owed compensation any time you are denied boarding through no fault of your own — so long as you didn't voluntarily give up your seat.

    We should note that if extraordinary circumstances were involved, arirlines are under no obligation to pay compensation. Examples of extraordinary circumstances include bad weather, travel restrictions, and air traffic control strikes. Though these situations cause delays and cancellations, the airline isn't at fault, so can't be expected to offer compensation.

    Remember these are European flight regulations and so only apply to flights departing from an EU airport, or flights landing in the EU with a European airline. The table below makes it clear which flights are covered:

    Claim up to $700 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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    How Much Flight Compensation?

    DistanceCompensation
    All flights under 1,500 kmUp to €250 per person
    Internal EU flights over 1,500 kmUp to €400 per person
    Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
    Non-internal EU flights over 3,500 kmUp to €600 per person

    Table shows values in € as specified in EC 261

    In some circumstances the compensation amount may differ from the standard amounts shown above. The easiest way to find out what you’re owed is to use our Compensation Calculator.


    What to Do if Your Flight is Delayed or Canceled

    If you experience a flight delay or cancellation, here's what you should do:

    • Hold onto your boarding pass and other travel documents.
    • Ask why the flight was delayed or canceled.
    • Request food, drinks, and if necessary, free transport and hotel accommodation.
    • If you had a canceled flight, ask for an alternative flight or a refund.
    • Keep all receipts of any extra expenses you may have had, including necessary food, clothing, etc.
    • Be careful not to sign any waivers or accept vouchers that will require you to waive your right to compensation.

    Have AirHelp claim your compensation

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    AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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