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Most Asked Questions
How do I know if I’m entitled to compensation?
Check CompensationAirHelp Plus
Can I receive my AirPayout or AirLuggage payout in a bank account under a different name from the name on my AirHelp Plus membership? I registered a trip under my AirHelp Plus Essential membership and later upgraded my subscription to AirHelp Plus Complete. Will my previously registered trip be covered by the insurance benefits of Complete? What is AirHelp Plus?What are the benefits of purchasing AirHelp Plus?What is AirPayout?What is AirLuggage?Fees and Payout Methods
Will I still have to pay if the case is lost in court?Can I have my compensation in a different currency?In which currencies do you pay out the compensation?How do your fees compare to other companies in the flight compensation industry?Why is the webform rejecting my SWIFT?Can I use someone else's bank details for payout?Documents and Privacy
How do I download or print a document that you sent me?What is a Conditional Fee Agreement (CFA) and how do I sign it?How do I sign a Power of Attorney (PoA) or a Conditional Fee Agreement correctly?What is a Power of Attorney and why do you need it?My Customer Dashboard shows that you received my document. Why do you keep requesting it?I can't login, what can I do?AirPayout Insurance
Am I eligible for AirPayout if I have a missed connection and arrive at my destination late?What is AirPayout?How do I claim my AirPayout?How do I buy AirPayout insurance?I added my trip to the dashboard, why isn’t it protected by AirPayout insurance?In what situations will I get paid if I have AirPayout insurance?Air Passenger Law
What are extraordinary circumstances?I missed my connecting flight - am I entitled to compensation?My flight was canceled - am I entitled to compensation?Does weather affect my eligibility?My flight was delayed - am I entitled to compensation?When can you claim compensation for a denied boarding?Can’t find an answer?
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