AirHelp has aided more than 10 million people, is available in 30 countries and has more than 600 employees. We are a technology company that helps air passengers around the world secure compensation for delayed, canceled, or overbooked flights. 

 

Currently, we are looking for the 2nd freelance Social Media Community Manager for Italian market. If you are a creative, data-driven self-starter with at least 6 months of professional Community Management experience, we’d love to talk to you!  

 

Your role:

  • Engage and monitor our social media community by responding to comments made on our pages that require community/engagement management
  • Create engaging local content for your language market that is relevant and on trend, following the defined social media tone of voice and guidelines
  • Collaborate with customer service and global social media teams on a regular basis
  • Support content schedules for your language market based on the predefined English global content calendar
  • Monitor social media activity related to flight disruptions on a daily basis to find and source relevant content for social media in your language market as well as potential customers
  • Support the social media team in outreach in your language market (Facebook, Twitter, LinkedIn, Instagram) following the defined social media tone of voice and guidelines
  • Provide data and analytics of your language market’s channels
  • Collaborating with other local and global teams for content and providing transparency to your workload


Required:

  • At least 6 months of commercial experience in social media marketing and community management
  • Native or C2 level language skills of Italian
  • Strong attention to detail and time management skills
  • Ability to manage multiple social media channels
  • Ability to work independently as well as collaboratively with a team with little or no supervision

     

Nice to have:

  • Bachelors in Marketing or Communications
  • Experience with WordPress and SEO

     

What we offer:

  • Freelancer contract
  • Hours required: 10-20 hours per week
  • Location: remote