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Thank you, Conde Nast Traveler, we think you’re the best, too

AuthorHannah Hager

Thank you, Conde Nast Traveler, for designating us as the ‘best’ in your recent review, “AirHelp: The Best New Way to Get Paid for Flight Delays and Cancellations.”

Too many airline passengers are unaware of their rights under the law and therefore simply accept their travel woes. Thank you for continuing to carry the proverbial torch for travelers’ rights and educating your readers about their options for compensation under the little-known law European Union legislation EC261. The vast reach of Conde Nast has spread the word more than we could ever do on our own.

We’re here to educate and empower, but we’re also here to help people with the process of claiming the compensation they’re entitled to. As your author, Gilbert Ott wrote, “Rather than sending customers to a never-ending legal document or a customer service phone number that gives you smooth jazz and automated options instead of a human being, the company does all the work necessary to file and win a claim on your behalf.” We appreciate his frank and entertaining assessment of our services.

A few final thoughts of thanks 

  • You’re the best for pointing out many of the convenient features that we have worked hard to develop for disenfranchised travelers, like the fact that we can search for past travel reservations in your email inbox for potentially eligible flights within the past three years.
  • It was too kind of you to mention that we’ve just raised 12 million dollars in series A funding. As Ott said in your article, this is “good news for frustrated fliers (and their wallets)… [by allowing for] increased resources, technology and automation.”
  • Lastly, thanks for highlighting that we’ve helped more than 900,000 passengers receive around 85 million dollars in compensation. Just so you know, that number is outdated. We’ve officially helped more than one million passengers now…

… thank you very much.

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