Passenger Service, You’re Doing It Wrong: Don’t Leave Travelers “All By Themselves” To Make Music Videos in the airport
First off, this is hilarious and extremely well thought out. It’s the perfect example of how to make the best of a bad situation. The ingenuity and eye for detail in the making of this music video while in an airport is amazing. The shot where he falls to his knees for the crescendo had me rolling on the floor laughing. He has even commented on how he made the video:
“I had a person behind a ticket counter give me a roll of luggage tape before she left. I then used a wheelchair that had a tall pole on the back of it and taped my iPhone to that. Then I would put it on the moving walkway for a dolly shot. I also used the extended handle on my computer bag and taped the iPhone to my handle. I would tuck different stuff under the bag to get the right angle. For the escalator shot I had to sprint up the steps after I got my shot so the computer bag didn’t hit the top and fall back down. Quite fun!”
However, if you look beyond this extremely well made airport music video, it is actually a great commentary on how many airlines choose to treat their passengers. Without knowing the exact incident or why he got stuck in the first place, leaving a passenger overnight in an airport is rarely excusable.
According to European passenger laws he would have been entitled to a hotel room, as well as compensation for food and beverages, regardless of the reason for the delay.
The European Union airlines obligations to their passengers are much more regulated than in the US. In The US, airlines more or less regulate themselves through the contract of carriage. While this has both pros and cons, one pro being the more lenient aviation industry, and one con is that the consumers are left to fend for themselves in the case of any problems occurring. In an incident such as this one, you could argue that it would be fair to accommodate the passenger with an overnight stay in a hotel instead of leaving him stranded in the airport.
If you want to know exactly what you can expect from the airline when flying domestically or internationally, we’ve assembled everything you need to know about Your rights