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How to Use AirHelp to Get Your Money Back After a Cancelled, Delayed, or Overbooked Flight

AuthorAda Kozłowska

We all know that moment. You’re sitting at your gate, waiting for your plane to come and for boarding to be announced. Then, nothing. There’s no plane at your gate and not a peep from the attendant at the desk. In fact, there’s no attendant there at all. Finally, you get up and look at the monitors. Your plane’s not coming anytime soon.

Suddenly everything around you seems to shrink and disappear as your brain enters panic mode. Your flight is late. Your flight might not even be coming. All of your plans on the other end of that flight are about to fall through. You might be spending the night at the airport…

The thought of being stranded at the airport brings visions of eating greasy fast food and drinking your umpteenth coffee into the wee hours of the morning, as you read your third magazine and try to get the seats to feel more comfortable than your Aunt Ida’s plastic covered couch from the 70s. You’ve already mentally given up on your plans for the beginning of your trip and simply hope that you can be out of that airport by morning.

In that moment, the feeling of despair washes over the weary traveler – but you are more empowered than you think! No, you probably can’t magically conjure up a pilot and a plane to get you to your destination on time. But you can make sure the airline compensates you for this massive inconvenience. Here’s how:

Contact AirHelp

If your flight is delayed, canceled, or overbooked, the first thing you should do is let us know! You can do so by using this online form or downloading the app. There’s no need to wait until you get home from your trip – you can submit a claim even as you wait to get booked on your next flight.

If you use the form, follow the prompts to explain the problem you’re having (your flight has been delayed, canceled, or overbooked) and follow the steps to submit a claim. If you’re using the app, simply click on the “start a claim” button and follow the steps from there.

Relax and Wait While AirHelp Does the Work

Once you file the claim, the next thing you have to do is…well, nothing! You just make sure you get on the next flight you can so your trip isn’t interrupted too badly and we’ll make sure you get fairly compensated by the airline. And, most importantly…

We don’t get paid unless you get paid.

Pretty easy right? It’s certainly a lot easier than trying to sleep in those chairs in the gate waiting area… While the claim process doesn’t happen overnight, we’ll make sure you receive your due compensation. All you have to do is let us know by submitting the claim and we’ll take it from there. The average compensation per successful claim is $1100!

Offering Even More Convenience for Your Travels

Not flying anytime soon, but wish you had known about this before? Not to worry. Just click on the search for your past flights and we’ll scan your inbox to see if there are past delays or cancelations that you should be getting reimbursed for. Whether it’s for past or present flights, we’re on a mission to make sure you receive the refunds that you deserve!

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