How To File Your Brussels Airlines Cancelled Flight Claim
If you’ve had a cancelled flight with Brussels Airlines, then you’ve come to the right place. Here’s all you need to know about how to file your Brussels Airlines cancelled flight claim.
Continue reading to learn how we can help you enforce your flight rights.
Brussels Airlines Flight Cancellation Compensation
Sometimes, Brussels Airlines cancels flights. This happens to many airlines and for a variety of reasons. If they can, Brussels Airlines generally attempts to rebook passengers onto another flight at no additional charge. You can request further changes if the alternative flight doesn’t work for you or if you no longer wish to travel that route.
At AirHelp, we offer ‘Justice as a Service’ and we can help when Brussels Airlines cancels a flight but doesn’t give you a 14-day notice or a re-routing option. We’re able to step in and provide you with a way forward because European legislation, namely EC261, entitles you to flight cancellation compensation as part of your rights as an air passenger.
With that in mind, the law is on your side unless the cancellation is due to extraordinary circumstances, which is loosely defined as scenarios beyond an airline’s control. These situations include but are not limited to: lightning strikes; medical emergencies; and strikes by airport or air traffic control staff. However, if the airline staff members strike, then the affected flight qualifies for compensation because airline management is considered responsible for their employees’ behavior.
If an airline explains that a flight cancellation occurs because of “technical difficulties” or “operational difficulties,” these circumstances do not count as “extraordinary circumstances.” That means you are still eligible for Brussels Airlines flight cancelled refund.
How is Brussels Airlines Cancellation Compensation Calculated?
If the airline notifies you of the cancellation less than 14 days before departure, you could be entitled to Brussels Airlines flight cancelled refund.
The exact figure depends on travel distance, whether your flight is within the EU or not and the length of delay (based on how much later the alternate flight would be when it arrived at your final destination). That can be a little complicated, so this chart makes it clearer, with compensation given in €.
Compensation based on the length of delay (alternate flight vs. original flight):
|Under 2 hours||2 - 3 hours||3 - 4 hours||Over 4 hours||Never arrived||Distance|
|€125||€250||€250||€250||€250||All flights 1,500 km or less|
|€200||€200||€400||€400||€400||Internal EU flights over 1,500 km|
|€200||€200||€400||€400||€400||Non-internal EU flights 1,500 km - 3,500 km|
|€300||€300||€300||€600||€600||Non-internal EU flights over 3,500 km|
What To Do If Your Flight with Brussels Airlines Is Cancelled
If you’re traveling to or from the European Union, here’s what to do when your flight with Brussels Airlines is unexpectedly cancelled:
- Collect proof that your flight was canceled, e.g. boarding pass, vouchers and any other travel documents.
- Get the airline to provide written confirmation of the cancellation and reasons behind it.
- Request an alternate flight to your destination - or a refund.
- Make a note of the arrival time at your destination.
- Don’t sign anything or accept any offers that may waive your rights.
- Check with AirHelp if you are eligible for compensation.
Why should I claim my compensation with AirHelp?
Each year almost nine million passengers are entitled to compensation for delayed and canceled flights, as well as denied boarding. Yet, 87% of travelers do not know their rights.
Only 66% of these people will file for the compensation that they are legally owed.
68% of travelers feel that they are not informed by airlines following a flight disruption, so AirHelp is the perfect solution for frustrated, time-is-of-the-essence passengers facing delays which are out of their control. AirHelp offers travelers a hassle-free experience for gaining the compensation that is rightfully theirs.
I’m very happy of all your help and services! Very professional, easy and fast.
I would fully recommend using AirHelp to anyone who has experienced a cancelled flight. The communication was easy and the money that we were compensated with is now in my account. This is all after the airline refused any sort of compensation or real apology. Excellent work, folks.
About Brussels Airlines
Brussels Airlines is the flag carrier and largest airline of Belgium, based and headquartered at Brussels Airport.
Brussels Airlines Headquarters
Address: Ringlaan, 1930 Zaventem, Belgium
Airline IATA Code: SN