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Helsinki - Vantaa Airport (HEL)

Helsinki, Finland


Helsinki Airport is the 5th best airport according to our worldwide airport ranking. Over 17 million air passengers travel through the airport annually, making it the 31st busiest airport in Europe.

8

On-Time Performance

8

Quality of service

8.4

Passenger sentiment

HEL Flight Delays and Flight Cancelations


8

On-Time Performance

More than 400 flights depart from Helsinki Airport daily. The average flight delay percentage for the airport was 20% in 2016, which is less than at Stockholm Arlanda but more than at Copehagen Kastrup. Stockholm Arlanda is the destination that receives the largest traffic from Helsinki. Despite adverse weather conditions being common, Helsinki Airport manages to hold true to its tight schedule, ranking 8/10 for punctuality. Last year, only 0.23% of all flights departing from the airport were canceled or heavily delayed (more than three hours).

On-time performance for nearby airports

For delays longer than 3 hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Alternatively, if you are denied boarding to flight terminating at Helsinki Airport from the US due to an overbooked flight you may be entitled to up to $1350. Learn more about your air passenger rights when traveling from and to Helsinki Airport

Nearby Airport On-Time Performance
Copenhagen Kastrup Airport 8.6
Tallinn 8.2
Stockholm Arlanda Airport 7.1
Flight Delay Compensation

Had a Delayed or Canceled Flight from HEL Airport?

Every year, 0,23% of flights departing from Helsinki airport are delayed or canceled. AirHelp assists air passengers who have experienced a flight delay or cancellation to get compensation from their airline. Simply enter your flight details for any flight that has been delayed or canceled in the last 3 years to check your eligibility. You could be owed up to 600€ in compensation.

Check your compensation

Flights from HEL

Helsinki is the largest international airports in Finland. It’s also the 31st busiest airport in Europe and one of the busiest international airporst in the Nordics, with more than 205 flights departing every day. Finnair, Norwegian and SAS are the airlines that carry the highest number of passengers from Helsinki.

Airline Score
1. British Airways
2. Lufthansa
3. SAS Scandinavian Airlines
4. Finnair
5. Norwegian

Most Popular Flight Routes

Delayed or Canceled Flight Routes from HEL

As only 0,23% of flights out of Helsinki Airport are delayed or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected by flight delays and cancellations more often than others. Here is our list of the routes that are most frequently affected:

Route Flights
disrupted
1. HEL to ICN (Seoul Incheon International Airport, Seoul, Korea Republic of) 69%
2. HEL to NGO (Nagoya Chubu Centrair International Airport, Nagoya, Japan) 65%
3. HEL to PVG (Shanghai Pudong International Airport, Shanghai, China) 59%

Had a flight delay from HEL in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, canceled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. For flights from Helsinki Airport, you could be eligible for up to €600 in compensation for delays, cancellations and overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

HEL Service & Quality Ratings


8

Quality of service

Helsinki Airport ranks well for its Skytrax score, which is a quality performance rating of more than 500 airports. The Skytrax score measures each airport on a number of factors including terminal comfort and cleanliness, passenger facilities, and service ratings at check-in, security and customs among other things.

How Passengers feel about HEL Airport


8.4

Passenger sentiment

We analyzed passengers' opinions on Twitter about their experience traveling to and from Helsinki Airport and the overall satisfaction level was 8,4 on a scale of 10, making it much more satisfactory than other Nordic Airports, like Stockholm and Copenhagen.

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About HEL Airport


A major European hub for travel to Asia, with flight routes to domestic, European and international destinations.

HEL Airport Location

Helsinki Airport is located 17 km from the Helsinki city center in the neighboring city of Vantaa

Getting around HEL

Airport map: https://www.finavia.fi/en/helsinki-airport/map/

Baggage Claim Issues

Baggage Claim Issues at HEL

If you’ve lost your baggage or your luggage was delayed or damaged, you could be entitled to compensation from your airline. Learn more about your rights to compensation and what steps you should take when you experience a luggage-related issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation