Virgin Atlantic Airways (VS)
Virgin Atlantic Airways is the #8 airline in our worldwide airline ranking. The airline carries around 5 million passengers every year, making it the 26th biggest in Europe.
Quality of service
Virgin Atlantic Flight Delays and Flight Cancellations
The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 21%, which is more than Ryanair but less than EasyJet. Virgin Atlantic carries the most passengers on the route between JFK International and London Heathrow, with 796 flights over the last three months. Virgin Atlantic scores 7.9 for punctuality. Last year only 0.63% of all departing flights operated by Virgin Atlantic were canceled or heavily delayed (more than three hours).
For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Virgin Atlantic.
Had a Delayed or Canceled Flight with Virgin Atlantic?
Between December 2016 – March 2017, 21% of flights operated by Virgin Atlantic were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.Check your compensation
Between December 2016 – March 2017, 21% of flights operated by Virgin Atlantic were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.
Most Popular Flight Routes
|1.||JFK (New York) to LHR (London)|
|2.||LGW (London) to MCO (Orlando)|
|3.||LAX (Los Angeles) to LHR (London)|
|4.||LHR (London) to SFO (San Francisco)|
|5.||LHR (London) to MIA (Miami)|
Delayed or Canceled Flight Routes with Virgin Atlantic
As 21% of Virgin Atlantic flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for reaching your destination on time. However, there are some routes that are affected more often than others. Here is our list of Virgin Atlantic routes that are most frequently affected by flight disruptions:
|1.||LAS (Las Vegas) to MAN (Manchester)||67%|
|2.||LGW (London) to MBJ (Montego Bay)||46%|
|3.||LAS (Las Vegas) to LGW (London)||43%|
|4.||DEL (Delhi) to LHR (London)||33%|
|5.||LGW (London) to MCO (Orlando)||30%|
Had a flight delay with Virgin Atlantic in the last 3 years? You could be eligible to claim compensation.
Did you know that any delayed, canceled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Virgin Atlantic you could be eligible for up to €600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.
Virgin Atlantic Claim Processing Efficiency
With a score of 8.1, Virgin Atlantic customer service is below the average of other major global airlines. To determine this score we analyzed Virgin Atlantic claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.
We have only used AirHelp claim data and not claims that Virgin Atlantic may have received from other channels.
About Virgin Atlantic
Virgin Atlantic was established in 1984 as British Atlantic Airways, and was originally planned by its co-founders Randolph Fields and Alan Hellary to fly between London and the Falkland Islands. Soon after changing the name to Virgin Atlantic Airways, Fields sold his shares in the company after disagreements with Sir Richard Branson over the management of the company.
Virgin Atlantic Headquarters
The Virgin Atlantic headquarters is in Crawley, UK.