Easyjet (U2)

United Kingdom

EasyJet is the #73 airline in our worldwide airline ranking. More than 74 million air passengers fly with EasyJet every year, making it the second biggest airline in the UK.


On-Time Performance


Quality of service


Claim Processing

Easyjet Flight Delays and Flight Cancellations


On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 24%, which is less than Flybe but more than British Airways. London Gatwick Airport is the destination that receives the largest traffic from EasyJet, with 1468 flights over the last three months. Last year only 1.24% of all departing flights operated by EasyJet were canceled or heavily delayed (more than three hours). EasyJet ranks 7.6 for punctuality. For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with EasyJet.

Other Major Carriers

Compared to other major UK airlines, EasyJet's on-time performance score is 7.58, which is close to the average.

Airline On-Time Performance
Flybe 8.9
Ryanair 8.8
British Airways 7.8

Had a Delayed or Canceled Flight with Easyjet?

Between December 2016 – March 2017, around 24% of flights operated by EasyJet were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

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Most Popular Flight Routes

Delayed or Canceled Flight Routes with Easyjet

As 24% of EasyJet flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of EasyJet routes that are most frequently affected by flight disruptions:

Route Flights
1. CDG (Paris) to LTN (London) 44%
2. AMS (Amsterdam) to LTN (London) 44%
3. IOM (Isle Of Man) to LGW (London) 39%
4. GVA (Geneva) to LTN (London) 39%
5. INV (Inverness) to LGW (London) 37%

Had a flight delay with Easyjet in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With EasyJet you could be eligible for up to €600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Easyjet Service & Quality Ratings


Quality of service

EasyJet scores 3/5 for its quality of service, which is average compared to other leading UK carriers and most large European airlines. This measurement is calculated using Skytrax score, a highly-trusted quality performance rating for all international and domestic airlines. The Skytrax score measures each airline on a number of factor including airline product, cabin seating, amenities and service delivery among other key aspects.

Easyjet Customer Service Efficiency


Claim processing

With a score of 4.22, EasyJet customer service is poor, falling below the satisfaction rating of the main European airlines. To determine this score we analyzed EasyJet’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

About Easyjet

EasyJet operates domestic and international scheduled services on over 820 routes in more than 30 countries. The airline, along with associate company easyJet Switzerland, operates more than 200 aircraft and it has 28 bases across Europe, the largest being Gatwick.

Easyjet Headquarters

EasyJet is headquarterd in Luton, Bedfordshire.

Baggage Claim Issues with Easyjet

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Easyjet. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.

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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

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