stars

TAP Portugal (TP)

Portugal


TAP is the busiest carrier in Portugal, and the #51 airline in our worldwide airline ranking. More than 11 million air passengers fly with TAP every year.

7.8

On-Time Performance

6

Quality of service

7.9

Claim Processing

TAP Portugal Flight Delays and Flight Cancelations


7.8

On-Time Performance

On average, 22% of TAP flights were delayed between December 2016 - March 2017. Which is less than EasyJet, but more than Ryanair. The main route for TAP is Lisbon - Oporto, with almost 3000 flights over the last three months. Last year only 0.43% of all departing flights operated by TAP were canceled or heavily delayed (more than three hours).

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with TAP.

Other Major Carriers

Compared to other major airlines, TAP's on-time performance score is 7.8, which is below average.

Airline On-Time Performance
Ryanair 8.8
Swiss 7.6
Easyjet 7.6
Flight Delay Compensation

Had a Delayed or Canceled Flight with TAP Portugal?

Between December 2016 – March 2017, 22% of flights operated by TAP Airlines are delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

Check your compensation

Most Popular Flight Routes

Delayed or Canceled Flight Routes with TAP Portugal

As 22% of TAP Airlines are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of TAP routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. LIS (Lisbon) to VGO (Vigo) 52%
2. LIS (Lisbon) to VLC (Valencia) 49%
3. LCG (La Coruna) to LIS (Lisbon) 48%
4. BIO (Bilbao) to LIS (Lisbon) 47%
5. DME (Moscow) to LIS (Lisbon) 41%

Had a flight delay with TAP Portugal in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, canceled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With TAP Airlines you could be eligible for up to €600 in compensation for delays or cancellations. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

TAP Portugal Service & Quality Ratings


6

Quality of service

TAP scored 6 in quality and service. This score was calculated by using Skytrax,a quality performance rating for all international and domestic airlines. Skytrax score measures each airline across a number of categories, including cabin seating, amenities and service delivery among others.

TAP Portugal Claim Processing Efficiency


7.9

Claim processing

With a score of 7.9, TAP Airline's customer service is OK. To determine this score we analyzed the airline's claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that TAP Portugal may have received from other channels.

About TAP Portugal


Founded on March 14 1945, it is the main Portuguese airline with its headquarters in Lisbon. Since 2005 TAP has been a member of Star Alliance.

TAP Portugal Headquarters

TAP Airlines is headquartered in Lisbon. The airline is part of the Star Alliance with other major airlines such as Lufthansa and Swiss airlines.

Baggage Claim Issues

Baggage Claim Issues with TAP Portugal

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from TAP Portugal. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation