SmartWings (QS)

Czech Republic

SmartWings is the #86 airline in our worldwide airline ranking.

On-Time Performance


Quality of service


Claim Processing

SmartWings Flight Delays and Flight Cancellations


On-Time Performance

Despite transporting millions of passengers, SmartWings manages to hold true to its tight schedule, ranking 7.96 for punctuality. Last year only 1.71% of all departing flights operated by SmartWings were canceled or heavily delayed (more than three hours).

Other Major Carriers

Compared to other major European airlines, SmartWings’s on-time performance score is 7.96 out of 10.
AirlineOn-Time Performance
Ryanair 8.8
Delta 8.1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Canceled Flight with SmartWings?

AirHelp assists air passengers who experience flight delays or cancellations to get compensation from SmartWings. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation from SmartWings.

Check your compensation

Most Popular Flight Routes

Delayed or Canceled Flight Routes with SmartWings

As only 1.71% of QS flights are heavily delayed or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of SmartWings’s routes that are most frequently affected by flight disruptions:
1.LPA (Las Palmas) to PRG (Prague)45%
2.PRG (Prague) to VLC (Valencia)42%
3.PRG (Prague) to TFS (Tenerife)34%
4.PRG (Prague) to SVO (Moscow)31%
5.LGW (London) to PRG (Prague)24%

Had a flight delay with SmartWings in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, canceled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With SmartWings you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

SmartWings Service & Quality Ratings


Quality of service

SmartWings scores 4/10 for its quality of service. This measurement is calculated using Skytrax score, a highly-trusted quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines on a number of factors including airline product, cabin seating, amenities and service delivery among other key aspects.

SmartWings Claim Processing Efficiency


Claim processing

With a 3.06 score, SmartWings customer service is comparable to the other main European airlines. To determine this score we analyzed SmartWings’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that SmartWings may have received from other channels.

About SmartWings

SmartWings Headquarters

Baggage Claim Issues

Baggage Claim Issues with SmartWings

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from SmartWings. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation