stars

Austrian Airlines AG dba Austrian (OS)

Austria


Austrian Airlines is the #4 airline in our worldwide airline ranking. Austrian flies passengers to 6 domestic, and over 120 international, year-round and seasonal destinations in 55 countries.

8.2

On-Time Performance

8

Quality of service

9

Claim Processing

Austrian Airlines Flight Delays and Flight Cancelations


8.2

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 18%, which is less than Swiss International but more than Eurowings. Austrian Airlines carried the most passengers on the route between Frankfurt and Vienna, with 783 flights in the last three months. Austrian ranks 8.2 for punctuality. Last year 1.46% of Austrian Airlines flights were canceled or heavily delayed (more than three hours). For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Austrian.

Other Major Carriers

Compared to other major airlines, Austrian’s on-time performance score is 8.2, which is above average so more often on-time than other airlines.

Airline On-Time Performance
Ryanair 8.8
Delta 8.1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Canceled Flight with Austrian Airlines?

Between December 2016 – March 2017, 18% of flights operated by Austrian were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

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Most Popular Flight Routes

Delayed or Canceled Flight Routes with Austrian Airlines

As 18% of Austrian flights are delayed (more than 15 mins) or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Austrian Airlines routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. KRR (Krasnodar) to VIE (Vienna) 56%
2. EVN (Yerevan) to VIE (Vienna) 45%
3. AMS (Amsterdam) to VIE (Vienna) 33%
4. MIA (Miami) to VIE (Vienna) 33%
5. BUD (Budapest) to VIE (Vienna) 28%

Had a flight delay with Austrian Airlines in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, canceled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Austrian Airlines you could be eligible for up to €600 in compensation for delays or cancellations. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Austrian Airlines Service & Quality Ratings


8

Quality of service

Austrian scores 8 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines across a number of categories, including cabin seating, amenities and service delivery among others.

Austrian Airlines Claim Processing Efficiency


9

Claim processing

With a score of 9, Austrian Airline's customer service is good. To determine this score we analyzed Austrians' claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Austrian Airlines may have received from other channels.

About Austrian Airlines


Austrian Airlines is part of Lufthansa group, along with the likes of Eurowings and Swiss. The whole group is the 10th biggest in the world. Austrian is the biggest airline in Austria.

Austrian Airlines Headquarters

Austrian Airlines is headquartered in Vienna (Austria) with its base at the Vienna International Airport. The airline is part of the Star Alliance with other major airlines such as Lufthansa, SAS and United.

Baggage Claim Issues

Baggage Claim Issues with Austrian Airlines

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Austrian Airlines. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation