Austrian Airlines AG dba Austrian (OS)
Austrian Airlines is the #4 airline in our worldwide airline ranking. Austrian flies passengers to 6 domestic, and over 120 international, year-round and seasonal destinations in 55 countries.
Quality of service
Austrian Airlines Flight Delays and Flight Cancellations
The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 18%, which is less than Swiss International but more than Eurowings. Austrian Airlines carried the most passengers on the route between Frankfurt and Vienna, with 783 flights in the last three months. Austrian ranks 8.2 for punctuality. Last year 1.46% of Austrian Airlines flights were canceled or heavily delayed (more than three hours). For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Austrian.
Had a Delayed or Canceled Flight with Austrian Airlines?
Between December 2016 – March 2017, 18% of flights operated by Austrian were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.
Check your compensation
Most Popular Flight Routes
|1.||FRA (Frankfurt) to VIE (Vienna)|
|2.||OTP (Bucharest) to VIE (Vienna)|
|3.||VIE (Vienna) to ZRH (Zurich)|
|4.||SOF (Sofia) to VIE (Vienna)|
|5.||CPH (Copenhagen) to VIE (Vienna)|
Delayed or Canceled Flight Routes with Austrian Airlines
As 18% of Austrian flights are delayed (more than 15 mins) or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Austrian Airlines routes that are most frequently affected by flight disruptions:
|1.||KRR (Krasnodar) to VIE (Vienna)||56%|
|2.||EVN (Yerevan) to VIE (Vienna)||45%|
|3.||AMS (Amsterdam) to VIE (Vienna)||33%|
|4.||MIA (Miami) to VIE (Vienna)||33%|
|5.||BUD (Budapest) to VIE (Vienna)||28%|
Had a flight delay with Austrian Airlines in the last 3 years? You could be eligible to claim compensation.
Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Austrian Airlines you could be eligible for up to €600 in compensation for delays or cancellations. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.Check your compensation
Austrian Airlines Customer Service Efficiency
With a score of 9, Austrian Airline's customer service is good. To determine this score we analyzed Austrians' claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.
About Austrian Airlines
Austrian Airlines is part of Lufthansa group, along with the likes of Eurowings and Swiss. The whole group is the 10th biggest in the world. Austrian is the biggest airline in Austria.
Austrian Airlines Headquarters
Austrian Airlines is headquartered in Vienna (Austria) with its base at the Vienna International Airport. The airline is part of the Star Alliance with other major airlines such as Lufthansa, SAS and United.
Baggage Claim Issues with Austrian Airlines
If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Austrian Airlines. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.Learn More