Swiss International Air Lines (LX)
Swiss International is the #26 airline in our worldwide airline ranking. The airline is part of Lufthansa, together with Condor & Eurowings among others.
Quality of service
Swiss Flight Delays and Flight Cancellations
The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 24%, which is more than Lufthansa but less than NIKI. Swiss International carries the most passengers on the route between Geneva and Zürich, with 1549 flights in the last three months. Swiss International ranks 7.6 for punctuality. Last year 1.25% of flights operated by Swiss were canceled or heavily delayed (more than three hours). For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Swiss International.
Had a Delayed or Canceled Flight with Swiss?
Between December 2016 – March 2017, 24% of flights operated by Swiss International were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.
Check your compensation
Most Popular Flight Routes
|1.||GVA (Geneva) to ZRH (Zurich)|
|2.||LHR (London) to ZRH (Zurich)|
|3.||TXL (Berlin) to ZRH (Zurich)|
|4.||GVA (Geneva) to LHR (London)|
|5.||VIE (Vienna) to ZRH (Zurich)|
Delayed or Canceled Flight Routes with Swiss
As 24% of Swiss International flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of Swiss International routes that are most frequently affected by flight disruptions:
|1.||DXB (Dubai) to MCT (Muscat)||71%|
|2.||BEG (Belgrade) to ZRH (Zurich)||44%|
|3.||PVG (Shanghai) to ZRH (Zurich)||42%|
|4.||BHX (Birmingham) to ZRH (Zurich)||41%|
|5.||DEL (Delhi) to ZRH (Zurich)||40%|
Had a flight delay with Swiss in the last 3 years? You could be eligible to claim compensation.
Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Swiss International you could be eligible for up to 600€ in compensation for delays or cancellations or canceled flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.Check your compensation
Swiss Customer Service Efficiency
With a score of 7.3, Swiss International's customer service is good. To determine this score we analyzed Swiss' claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.
Swiss International is part of Lufthansa group, along with the likes of of Austrian and Condor Airlines. The whole group is the 10th biggest in the world. Eurowings is a low cost airline in Germany, with a network of domestic and international flights.
Swiss International is headquartered in Zürich Airport. The airline is part of the Star Alliance with other major airlines such as SAS and United.
Baggage Claim Issues with Swiss
If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Swiss. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.Learn More