stars

Swiss International Air Lines (LX)

Switzerland


Swiss International is the #26 airline in our worldwide airline ranking. The airline is part of Lufthansa, together with Condor & Eurowings among others.

7.6

On-Time Performance

8

Quality of service

7.3

Claim Processing

Swiss Flight Delays and Flight Cancellations


7.6

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 24%, which is more than Lufthansa but less than NIKI. Swiss International carries the most passengers on the route between Geneva and Zürich, with 1549 flights in the last three months. Swiss International ranks 7.6 for punctuality. Last year 1.25% of flights operated by Swiss were canceled or heavily delayed (more than three hours). For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Swiss International.

Other Major Carriers

Compared to other major airlines, Swiss Air’s on-time performance score is 7.6, which is below average, so Swiss flights are more often delayed than the average.

Airline On-Time Performance
Lufthansa 7.9
British Airways 7.8
Easyjet 7.6

Had a Delayed or Canceled Flight with Swiss?

Between December 2016 – March 2017, 24% of flights operated by Swiss International were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.


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Most Popular Flight Routes

Delayed or Canceled Flight Routes with Swiss

As 24% of Swiss International flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of Swiss International routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. DXB (Dubai) to MCT (Muscat) 71%
2. BEG (Belgrade) to ZRH (Zurich) 44%
3. PVG (Shanghai) to ZRH (Zurich) 42%
4. BHX (Birmingham) to ZRH (Zurich) 41%
5. DEL (Delhi) to ZRH (Zurich) 40%

Had a flight delay with Swiss in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Swiss International you could be eligible for up to 600€ in compensation for delays or cancellations or canceled flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Swiss Service & Quality Ratings


8

Quality of service

Swiss scores 8 for its quality of service. This measurement is calculated using Skytrax score (http://www.airlinequality.com/ratings/a-z-airline-rating), a quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines across a number of categories, including cabin seating, amenities and service delivery among others.

Swiss Customer Service Efficiency


7.3

Claim processing

With a score of 7.3, Swiss International's customer service is good. To determine this score we analyzed Swiss' claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

About Swiss


Swiss International is part of Lufthansa group, along with the likes of of Austrian and Condor Airlines. The whole group is the 10th biggest in the world. Eurowings is a low cost airline in Germany, with a network of domestic and international flights.

Swiss Headquarters

Swiss International is headquartered in Zürich Airport. The airline is part of the Star Alliance with other major airlines such as SAS and United.

Baggage Claim Issues with Swiss

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Swiss. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.

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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

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