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Kenya Airways (KQ)

Kenya


Kenya Airways is the #50 airline in our worldwide airline ranking.
7.5

On-Time Performance

6

Quality of service

8.2

Claim Processing

Kenya Airways Flight Delays and Flight Cancellations


7.5

On-Time Performance

Despite transporting millions of passengers, Kenya Airways manages to hold true to its tight schedule, ranking 7.51 for punctuality. Last year only 2.51% of all departing flights operated by Kenya Airways were canceled or heavily delayed (more than three hours).

Other Major Carriers

Compared to other major African airlines, Kenya Airways’s on-time performance score is 7.51 out of 10.
AirlineOn-Time Performance
Ryanair 8.8
Delta 8.1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Canceled Flight with Kenya Airways?

AirHelp assists air passengers who experience flight delays or cancellations to get compensation from Kenya Airways. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation from Kenya Airways.

Check your compensation

Most Popular Flight Routes

Delayed or Canceled Flight Routes with Kenya Airways

As only 2.51% of KQ flights are heavily delayed or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Kenya Airways’s routes that are most frequently affected by flight disruptions:
RouteFlightsndisrupted
1.COO (Cotonou) to NBO (Nairobi)87%
2.COO (Cotonou) to LOS (Lagos)79%
3.DLA (Douala) to NSI (Yaounde)78%
4.NBO (Nairobi) to NSI (Yaounde)74%
5.DZA (Dzaoudzi) to HAH (Moroni)68%

Had a flight delay with Kenya Airways in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, canceled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Kenya Airways you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

Kenya Airways Service & Quality Ratings


6

Quality of service

Kenya Airways scores 6/10 for its quality of service. This measurement is calculated using Skytrax score, a highly-trusted quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines on a number of factors including airline product, cabin seating, amenities and service delivery among other key aspects.

Kenya Airways Claim Processing Efficiency


8.2

Claim processing

With a 8.21 score, Kenya Airways customer service is comparable to the other main African airlines. To determine this score we analyzed Kenya Airways’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Kenya Airways may have received from other channels.

About Kenya Airways


Kenya Airways Headquarters

Baggage Claim Issues

Baggage Claim Issues with Kenya Airways

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Kenya Airways. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation