Iberia (IB)


Iberia Airlines is the third busiest carrier in Spain, and the #48 airline in our worldwide airline ranking. More than 18 million air passengers fly with Iberia every year, making this airline the 8th biggest in Europe.


On-Time Performance


Quality of service


Claim Processing

Iberia Flight Delays and Flight Cancellations


On-Time Performance

The airline's average flight delay (>15 min) percentage between December 2016 - March 2017 was 10%, which is less than Ryanair but more than Air Dolomiti. Iberia Airlines carries the most passengers on the route between Barcelona and Madrid, with 3874 flights over the last 3 months. Iberia ranks 8.9/10 for punctuality. Over the last season only 0.60% of all departing flights operated by Iberia were canceled or heavily delayed (more than three hours). For delays longer than three hours, cancellations and denied boarding due to an overbooked flight, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Iberia.

Other Major Carriers

Compared to other major airlines, Iberia’s on-time performance score is 8.9/10, which is above average.

Airline On-Time Performance
Ryanair 8.8
Vueling 8.5
Air Europa 8.2

Had a Delayed or Canceled Flight with Iberia?

Between December 2016-March 2017, 10% of flights operated by Iberia were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last 3 years and check your eligibility. You could be owed up to €600 in compensation.

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Most Popular Flight Routes

Delayed or Canceled Flight Routes with Iberia

As 10% of Iberia flights are delayed (more than 15 mins) or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Iberia’s routes that are most frequently affected by flight disruptions:

Route Flights
1. MAD (Madrid) to SJO (San Jose) 39%
2. MAD (Madrid) to UIO (Quito) 34%
3. MAD (Madrid) to SDQ (Santo Domingo) 28%
4. MAD (Madrid) to SXB (Strasbourg) 27%
5. AMS (Amsterdam) to MAD (Madrid) 25%

Had a flight delay with Iberia in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Iberia Airlines you could be eligible for up to €600 in compensation for delays, cancellations or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Iberia Service & Quality Ratings


Quality of service

Vueling scores 6/10 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airline across a number of categories, including cabin seating, amenities and service delivery among others.

Iberia Customer Service Efficiency


Claim processing

With a score of 6.8/10, Iberia Airline's customer service is poor, falling below the satisfaction rating of the main European airlines. To determine this score we analyzed the airline's claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

About Iberia

Iberia is the flag carrier airline of Spain founded in 1927. Iberia, with Iberia Regional (operated by an independent carrier Air Nostrum) and with Iberia Express, is a part of Iberia Group. Today, the Iberia Group flies to 119 destinations in 43 countries, with a fleet of 132 airplanes and about 600 flights daily. Through code shares with other airline companies, Iberia also offers flights to another 254 destinations in 54 countries.

Iberia Headquarters

Iberia Airlines is headquartered in Madrid. It is part of the IAG group along with British Airways, Vueling, Aer Lingus and Level. The airline is also member of Oneworld Alliance with other major airlines such as American Airlines, LATAM and Qatar Airways.

Baggage Claim Issues with Iberia

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Iberia. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.

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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

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