stars

NIKI (HG)

Austria


NIKI is the #54 airline in our worldwide airline ranking. The airline is part of Air Berlin, and is headquartered on the grounds of Vienna International Airport.

6.9

On-Time Performance

6

Quality of service

8.1

Claim Processing

NIKI Flight Delays and Flight Cancellations


6.9

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 31%, which is more than TUIfly and Air Berlin. NIKI carries the most passengers on the route between Palma de Mallorca and Vienna, with 166 flights in the last three months. NIKI ranks 6.91 for punctuality. Last year 0.31% of all flights operated by NIKI were canceled or heavily delayed (more than three hours). For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with NIKI.

Other Major Carriers

Compared to other major airlines, NIKI’s on-time performance score is 6.91, which is below average, so flights are often delayed.

Airline On-Time Performance
Ryanair 8.8
Delta 8.1
American Airlines 8

Had a Delayed or Canceled Flight with NIKI?

Between December 2016 – March 2017, 31% of flights operated by NIKI were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.


Check your compensation

Most Popular Flight Routes

Delayed or Canceled Flight Routes with NIKI

As 31% of NIKI flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of NIKI routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. LNZ (Linz) to TFS (Tenerife) 75%
2. LCA (Larnaca) to VIE (Vienna) 61%
3. FUE (Puerto del Rosario) to VIE (Vienna) 54%
4. HRG (Hurghada) to VIE (Vienna) 52%
5. FNC (Funchal) to VIE (Vienna) 50%

Had a flight delay with NIKI in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With NIKI you could be eligible for up to 600€ in compensation for delays or cancellations. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

NIKI Service & Quality Ratings


6

Quality of service

NIKI scores 3/5 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines across a number of categories, including cabin seating, amenities and service delivery among others.

NIKI Customer Service Efficiency


8.1

Claim processing

With a score of 8.11, NIKI's customer service is good. To determine this score we analyzed NIKI's claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

About NIKI


NIKI's majority shareholder is Etihad and it's in the same group as Air Berlin. Its routes are in the process of being reorganized.

NIKI Headquarters

NIKI is headquartered in Schwechat, Austria at the Vienna International Airport. The airline is part of the Oneworld alliance with other major airlines such as Air Berlin and British Airways.

Baggage Claim Issues with NIKI

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from NIKI. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.

Learn More

Get travel tips, insights, and more

Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation