Delta Air Lines (DL)


Delta Air Lines is the second busiest carrier in the US, and the #45 airline in our worldwide airline ranking. Around 165 million air passengers fly with Delta every year to 322 different locations.

Delta Flight Delays and Flight Cancellations


On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 19%, which is less than American Airlines but more than United Airlines. Delta carries the most passengers on the route between Atlanta Hartsfield-Jackson International to Orlando International Airport, with 2877 flights over the last three months. United ranks 8.14 for punctuality. Last year only 1.94% of all departing flights operated by United were canceled or heavily delayed (more than three hours). For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to $600. Alternatively, if you are denied boarding due to an overbooked flight with Delta you may be entitled to up to $1350. Learn more about your air passenger rights when traveling with Delta.

Other Major Carriers

Compared to other major US airlines, Delta’s on-time performance score is 8.14, which is above the average.
AirlineOn-Time Performance
Ryanair 8.8
Delta 8.1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Canceled Flight with Delta?

Between December 2016 – March 2017, 19% of flights operated by Delta were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to $600 in compensation.

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Most Popular Flight Routes

Delayed or Canceled Flight Routes with Delta

As 19% of Delta flights are delayed (more than 15 mins) or canceled, it can sometimes be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of Delta routes that are most frequently affected by flight disruptions:
RouteFlights disrupted
1.LAX (Los Angeles) to SFO (San Francisco)57%
2.LAX (Los Angeles) to SMF (Sacramento)48%
3.LAX (Los Angeles) to OAK (Oakland)48%
4.DFW (Dallas) to LAX (Los Angeles)46%
5.LAX (Los Angeles) to PHX (Phoenix)46%

Had a flight delay with Delta in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, canceled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Delta you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Delta Service & Quality Ratings


Quality of Service

This score is based on a series of public customer review sources, as well as our own internal data.

Delta Claim Processing Efficiency


Claim processing

With a 8.1 score, Delta Air Line's customer service is very good. To determine this score we analyzed Delta’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Delta may have received from other channels.

About Delta

Delta Air Lines is one of three major US airlines, along with United Airlines and American Airlines. Delta Air Lines is one of the four founding members of the SkyTeam airline alliance, and operates joint ventures with Air France-KLM, Alitalia, Korean Air, China Eastern Airlines, Virgin Atlantic, and Virgin Australia. Delta is also the oldest airline still operating in the United States.

Delta Headquarters

The Delta Air Lines headquarters are in Atlanta, Georgia. The airline is one of the four founding members of the SkyTeam airline alliance, and operates joint ventures with Air France-KLM, Alitalia, Korean Air, China Eastern Airlines, Virgin Atlantic, and Virgin Australia.

Baggage Claim Issues

Baggage Claim Issues with Delta

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Delta. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

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