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Norwegian Air Shuttle (D8)

Norway


Norwegian ranks #71 in our worldwide airline ranking. Norwegian is the third largest low-cost carrier in Europe and the sixth largest airline worldwide. Nearly 30 million air passengers fly with Norwegian every year, making the airline the biggest in Scandinavia.

7.9

On-Time Performance

6

Quality of service

4.1

Claim Processing

Norwegian Flight Delays and Flight Cancellations


7.9

On-Time Performance

21.6% of Norwegian's flights between December 2016 and March 2017, were delayed (<15 mins), which is less than other low cost airlines such as EasyJet and Ryanair, but more than SAS. For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Norwegian. For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Norwegian Air Shuttle.

Other Major Carriers

Compared to other major European airlines, Norwegian's on-time performance score is 7.87, which is below average.

Airline On-Time Performance
Wideroe 9.5
SAS Scandinavian Airlines 8.2
KLM 7.9

Had a Delayed or Canceled Flight with Norwegian?

Between December 2016 – March 2017, 21.6% of flights operated by Norwegian were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.


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Most Popular Flight Routes

Delayed or Canceled Flight Routes with Norwegian

As 21.6% of Norwegian flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of Norwegian’s routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. ALC (Alicante) to ARN (Stockholm) 49%
2. HEL (Helsinki) to TFS (Tenerife) 48%
3. AMS (Amsterdam) to ARN (Stockholm) 43%
4. LGW (London) to OSL (Oslo) 41%
5. AGP (Malaga) to HEL (Helsinki) 41%

Had a flight delay with Norwegian in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Norwegian you could be eligible for up to €600 in compensation for delays or cancellations. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Norwegian Service & Quality Ratings


6

Quality of service

Norwegian scores 3/5 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airline across a number of categories, including cabin seating, amenities and service delivery among others.

Norwegian Customer Service Efficiency


4.1

Claim processing

With a score of 4.07, Norwegian's customer service is poor. To determine this score we analyzed the airline's claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

About Norwegian


Norwegian is one of the three major low-cost carriers in Europe, along with Ryanair and EasyJet. It was founded in 1993 and launched its long-haul operations in 2013. It operates over 400 routes to nearly 130 destinations in 35 countries on four continents.The busiest routes in Norwegian's network are the Oslo to Bergen and the Oslo to Trondheim routes with 15 daily round-trips. The airport outside Scandinavia with the most Norwegian flights is London to Gatwick, with 24 daily Norwegian round-trips.

Norwegian Headquarters

Norwegian is headquartered in Fornebu in Norway. The airline is not part of any alliance with other airlines, but does offer its own bonus program.

Baggage Claim Issues with Norwegian

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Norwegian. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.

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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation