stars

British Airways (BA)

United Kingdom


British Airways is the #7 airline in our worldwide airline ranking. More than 44 million air passengers fly with British Airways every year, making this airline the third biggest in the UK.

7.8

On-Time Performance

8

Quality of service

8.7

Claim Processing

British Airways Flight Delays and Flight Cancellations


7.8

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 22%, which is less than EasyJet but more than Ryanair. London Heathrow is the destination that receives the largest traffic from British Airways, with 1172 flights over the last three months. Despite transporting millions of passengers, British Airways manages to hold true to its tight schedule, ranking 7.8 for punctuality. Last year only 1.71% of all departing flights operated by British Airways were canceled or heavily delayed (more than three hours).

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with British Airways.

Other Major Carriers

Compared to other major UK airlines, British Airways on-time performance score is 7.8, which is close to the average.

AirlineOn-Time Performance
Flybe 8.9
Ryanair 8.8
Easyjet 7.6
Flight Delay Compensation

Had a Delayed or Canceled Flight with British Airways?

Between December 2016 – March 2017, around 22% of flights operated by British Airways were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

Check your compensation

Most Popular Flight Routes

Delayed or Canceled Flight Routes with British Airways

As 22% of British Airways flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of British Airways routes that are most frequently affected by flight disruptions:

RouteFlightsndisrupted
1.LCY (London) to TXL (Berlin)44%
2.LAX (Los Angeles) to LHR (London)44%
3.JNB (Johannesburg) to PLZ (Port Elizabeth)39%
4.AMS (Amsterdam) to LCY (London)37%
5.DUR (Durban) to JNB (Johannesburg)35%

Had a flight delay with British Airways in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, canceled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With British Airways you could be eligible for up to €600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

British Airways Service & Quality Ratings


8

Quality of service

British Airways scores 4/5 for its quality of service, which is average compared to other leading UK carriers and most large European airlines. This measurement is calculated using Skytrax score, a highly-trusted quality performance rating for all international and domestic airlines. The Skytrax score measures each airline on a number of factors including airline product, cabin seating, amenities and service delivery among other key aspects.

British Airways Claim Processing Efficiency


8.7

Claim processing

With a score of 8.7, British Airways customer service is good and is above the average of other major European airlines. To determine this score we analyzed British Airways claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that British Airways may have received from other channels.

About British Airways


British Airways is the largest airline in the United Kingdom based on fleet size. When measured by passengers carried, it is second-largest in the United Kingdom behind EasyJet.

British Airways Headquarters

British Airways is headquarted in Harmondsworth, UK. The airline is part of the oneworld Alliance with other major airlines such as American Airlines, Cathay Pacific and others.

Baggage Claim Issues

Baggage Claim Issues with British Airways

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from British Airways. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
Learn More

Get travel tips, insights, and more

Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation