stars

Alitalia - Compagnia Aerea Italiana Spa (AZ)

Italy


Alitalia is the #56 airline in our worldwide airline ranking. It is the fifth busiest carrier in Italy. More than 23 million air passengers fly with Alitalia every year, making this airline the 12th biggest in the EU.

8.3

On-Time Performance

6

Quality of service

6.4

Claim Processing

Alitalia Flight Delays and Flight Cancelations


8.3

On-Time Performance

The average flight delay percentage for the airline was 16% in 2016, which is more than Ryanair but less than Air Dolomiti. Alitalia carries the most passengers on the route between Rome Fiumicino and Milan Linate, with 3244 flights every year. Last year only 0.51% of all departing flights operated by Alitalia were canceled or heavily delayed (more than three hours). Alitalia scores 8.3 for punctuality.For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Alitalia.

Other Major Carriers

Compared to other major European airlines, Alitalia's on-time performance score is 8.3, which is above average.

Airline On-Time Performance
Air Dolomiti 9
Ryanair 8.8
Easyjet 7.6
Flight Delay Compensation

Had a Delayed or Canceled Flight with Alitalia?

Between December 2016 – March 2017, 16% flights operated by Alitalia were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

Check your compensation

Most Popular Flight Routes

Delayed or Canceled Flight Routes with Alitalia

As only 16% of Alitalia flights are delayed (more than 15 mins) or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Alitalia routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. FCO (Rome) to MIA (Miami) 42%
2. AMS (Amsterdam) to FCO (Rome) 36%
3. FCO (Rome) to MXP (Milan) 35%
4. FCO (Rome) to LCY (London) 35%
5. FCO (Rome) to JFK (New York) 33%

Had a flight delay with Alitalia in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, canceled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Alitalia you could be eligible for up to $600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

Alitalia Service & Quality Ratings


6

Quality of service

Alitalia scores 6 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines across a number of categories, including cabin seating, amenities and service delivery among others.

Alitalia Claim Processing Efficiency


6.4

Claim processing

With a score of 6.4, Alitalia's customer service is reasonable. To determine this score we analyzed the airline's claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Alitalia may have received from other channels.

About Alitalia


Alitalia – Società Aerea Italiana (Alitalia – Italian Air Company), operating as Alitalia (Italian: [aliˈtaːlja]), is the flag carrier of Italy. The company has its head office in Fiumicino, Rome, Italy. Its main hub is Leonardo da Vinci-Fiumicino Airport, Rome, and a secondary is Linate Airport, Milan. Other focus airports are Catania-Fontanarossa Airport, Milan-Malpensa Airport, Palermo Airport, Turin Airport and Venice Marco Polo Airport. In 2014, it was the eleventh-largest airline in Europe. The name "Alitalia" is an Italian portmanteau of the words ali (wings), and Italia (Italy).

Alitalia Headquarters

The company has its head office in Fiumicino, Rome, Italy. Its main hub is Leonardo da Vinci-Fiumicino Airport, Rome, and a secondary is Linate Airport, Milan.

Baggage Claim Issues

Baggage Claim Issues with Alitalia

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Alitalia. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
Learn More

Get travel tips, insights, and more

Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation