stars

Eurowings (EW)

Germany


Eurowings is the #17 airline in our worldwide airline ranking. It is part of airline group Lufthansa, together with Condor & Austrian Airlines among others.

8.8

On-Time Performance

6

Quality of service

8.6

Claim Processing

Eurowings Flight Delays and Flight Cancellations


8.8

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 12.5%, which is less than Swiss International but more than Olympic. Eurowings carries the most passengers on the route between Cologne Bonn and Berlin, with 1498 flights in the last three months. Eurowings ranks 8.75 for punctuality: last year 1.14% of flights operated by Eurowings were canceled or heavily delayed (more than three hours).For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Eurowings.

Other Major Carriers

Compared to other major European airlines, Eurowings’ on-time performance score is 8,75, which is above average.

Airline On-Time Performance
Ryanair 8.8
Delta 8.1
American Airlines 8

Had a Delayed or Canceled Flight with Eurowings?

Between December 2016 – March 2017, 12.5% of flights operated by Eurowings were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.


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Most Popular Flight Routes

Delayed or Canceled Flight Routes with Eurowings

As 12.5% of Eurowings flights are delayed (more than 15 mins) or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Eurowings routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. BUD (Budapest) to HAM (Hamburg) 33%
2. BIO (Bilbao) to DUS (Dusseldorf) 33%
3. ARN (Stockholm) to DUS (Dusseldorf) 32%
4. DUS (Dusseldorf) to WAW (Warsaw) 24%
5. DUS (Dusseldorf) to GOT (Gothenburg) 24%

Had a flight delay with Eurowings in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Eurowings you could be eligible for up to 600€ in compensation for delays or cancellations and overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Eurowings Service & Quality Ratings


6

Quality of service

Eurowings scores 3/5 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines across a number of categories, including cabin seating, amenities and service delivery among others.

Eurowings Customer Service Efficiency


8.6

Claim processing

With a score of 8.61, Eurowings' customer service is good. To determine this score we analyzed Eurowings' claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

About Eurowings


Eurowings is part of Lufthansa group, along with the likes of of Austrian and Condor Airlines. The whole group is the 10th biggest in the world. Eurowings is a low cost airline in Germany, with a network of domestic and international flights.

Eurowings Headquarters

Eurowings is headquartered in Düsseldorf, Germany. The airline is part of the Star Alliance with other major airlines such as Lufthansa, SAS and United.

Baggage Claim Issues with Eurowings

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Eurowings. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.

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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, canceled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

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