First, we tried to contact the airline directly. They refused to pay any compensation due to a technical problem. We heard about Airhelp on television and contacted them. Airhelp intervened and as a result we received full compensation. It took a while, but this is the airline’s fault, not Airhelp. For us it was worth waiting. We are very happy and satisfied. We would definitely use them again. Thanks Airhelp!
Susanne Leonhardt was on a flight from Copenhagen to Shanghai by SAS