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How do I know if I’m entitled to compensation?Check Compensation
How do I update my personal data?
You can update your personal data by contacting us via our Live Chat, where our customer support agents will be happy to assist you and update your personal data as requested.Was this information helpful?
What does it mean that my claim got reopened?
If we don’t receive the required documentation to proceed further with your claim, we have to close it. However, it can be reopened anytime after the missing documents are submitted so that we can continue working on securing your compensation.Was this information helpful?
How do I unsubscribe?
You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of each email that you receive from us. Unfortunately, we can’t unsubscribe you from receiving our transactional emails — these emails are related to your current claim and we use them to update you on your claim progress. You will stop receiving these emails when the processing of your claim comes to an end.Was this information helpful?
My claim has been closed as a duplicate - what does that mean?
It simply means that our system has detected that you have two claims submitted for the same flight disruption and that the recently submitted claim will, therefore, be closed as a duplicate. But don’t worry — we will still continue working on securing your compensation under your previously submitted claim. Please note, submitting multiple claims for the same flight will not speed up the processing time or allow you to receive compensation quicker.Was this information helpful?
If my case goes to court - will that affect my legal status or require my physical presence before the court?
Filing a legal case against an airline won’t have any effect on your legal status, regardless of the result. All of these cases fall under the civil code and, therefore, won’t require your physical presence before the court. AirHelp will take care of the whole process for you once you have provided us with the required documents.Was this information helpful?
Why was my claim rejected by your lawyers?
Our legal team assesses the claim from a legal perspective and sometimes they may find that the claim doesn’t make a strong enough case in court. This could be due to a variety of factors: a lack of essential documentation, that the airline was not at fault for the flight disruption, or that the airline managed to take proper measures to control the situation.Was this information helpful?
I forgot my password, how can I access my account?
You can easily reset your password by taking the following steps:
- Go to the login page.
- Click on the green “Reset it now” link located next to “Forgot Your Password?”.
- Enter the email address associated with your account.
- Open your email, where you will get a link to reset your password so that you can create a new one.
If you haven’t received the password reset email, please make sure to double check your spam/ junk folder.Was this information helpful?