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How do I know if I’m entitled to compensation?Check Compensation
Can AirHelp apply for a ticket refund on my behalf?
AirHelp is a flight compensation service and our AirHelp+ customers get full support claiming any flight compensation they’re entitled to, as well as access to our air passenger rights experts’ knowledge and advice.
Unfortunately, we are not able to assist passengers with rebooking flights, or obtaining a refund, as this must be handled directly with the airline.Was this information helpful?
How can I get the money I was promised by the travel agency when I purchased the insurance?
Please note that AirHelp+ is not a travel insurance plan. AirHelp+ provides you with access to our flight compensation services in the case of flight disruption or breach of your air passenger rights. If you have added AirHelp+ to your booking, we will provide you with access to our expertise on international air passenger rights and process your claim free of charge, in accordance with the applicable procedures. All you need to do is to email us at [email protected].Was this information helpful?
I have AirHelp+ but my flight isn’t eligible for compensation - what should I do?
AirHelp+ is a prepaid service that gives you access to our services, free of charge — it is not an insurance provider. Whether your flight is eligible for compensation will depend on the circumstances of your particular disruption. For example, disruptions caused by extraordinary circumstances are excluded.
However, even if your flight isn’t eligible for monetary compensation, you still have access to our expertise. At your request, we can look for other ways to pursue your claim, including requesting other forms of compensation, such as vouchers or Air Miles. Please contact us via email at [email protected] for details.Was this information helpful?
I have AirHelp+, but your website rejected my claim - what should I do?
If you have AirHelp+ coverage and can’t submit a claim via our website, please contact us via email at [email protected].
Please note that our website eligibility check tool is, at the moment, designed only for our standard service. This concerns claims that fall under the European regulation EC 261, The U.S. Code of Federal Regulations, or the Brazilian ANAC regulations.
If you need any further assistance, you can always contact our customer support via Live Chat.Was this information helpful?
How can I buy AirHelp+?
The AirHelp+ Annual Membership will be offered to you if you have already put forward a successful claim with us, offering you easy access to our services for the coming year. If you do choose to purchase AirHelp+, the price will simply be deducted from your compensation amount.
You can purchase the Per-Booking Plan by adding AirHelp+ to your basket while booking your flight ticket with one of our partnering travel agencies. You can also purchase it as part of a travel insurance policy.Was this information helpful?
What are the benefits of purchasing AirHelp+?
AirHelp+ provides you with access to all AirHelp services, such as confirming eligibility for compensation and claiming compensation for your disrupted and overbooked flights. AirHelp+ customers also have access to the following additional services: claiming compensation for damaged or lost luggage, and claiming compensation for any additional expenses incurred due to a flight disruption. We will process all claims for AirHelp+ users free of charge, in line with our terms and conditions.Was this information helpful?
What is AirHelp+?
AirHelp+ is a premium prepaid service that grants you full access to AirHelp expertise, should a flight disruption occur. There are two plans available:
- Annual Membership: Our annual membership covers a period of 12 months, and applies to any flight disruptions you may experience starting from the date of purchase. During this time you are given access to all AirHelp claiming services.
After purchasing the Annual Membership, we will process any claims you submit for disruptions encountered during the 12 month period free of charge.
- Per-Booking Plan: Our Per-Booking Plan gives you access to all AirHelp claiming services covering a specific booking for which you purchased AirHelp+. After purchasing AirHelp+, we will process any claims on the specific booking free of charge.
After purchasing the Per-Booking Plan, we will process any claims you submit for the specific booking free of charge.Was this information helpful?