Refunds, Reimbursement, and Compensation: Qatar Airways

    Refunds, Reimbursement, and Compensation: Qatar Airways

    It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to US$700 (€600) per person in Qatar Airways compensation, in addition to your right to a refund or reimbursement. That's because of an EU law which allows passengers to claim flight cancellation or Qatar Airways delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Qatar Airways simple!

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    Qatar Airways Flight Delay Compensation

    Any Qatar Airways flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

    This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals.

    But more than that, if Qatar Airways is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

    So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Qatar Airways flight delay compensation. Don’t miss out on up to $700 per person.

    We make claiming compensation for Qatar Airways flight delays as easy as possible. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

    Delayed or canceled flight with Qatar Airways? Find out if you're owed up to US$700 in compensation

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    Qatar Airways Canceled Flight Compensation

    In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

    Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Qatar Airways can't offer an acceptable replacement. Additionally, for any Qatar Airways flight cancellation less than 14 days before the flight, passengers may also be eligible for Qatar Airways flight cancellation compensation, up to $700 per person.

    That's unless there were some kind of extraordinary circumstances which gave Qatar Airways no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

    Airlines like Qatar Airways also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

    Claim up to US$700 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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    Flight Compensation and Air Passenger Rights

    Even though Qatar Airways is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Qatar Airways are protected by EC 261, one of the world's most comprehensive air passenger rights laws.

    This gives passengers the right to claim flight delay compensation, Qatar Airways cancellation compensation, or overbooking compensation if Qatar Airways is responsible for the issue. That's in addition to their rights to a flight refund.

    Unfortunately, the same protections don't apply for flights going the other way. Qatar Airways passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

    Which Qatar Airways Flights are Covered by EC 261?

    Covered by EC 261
    Flights departing EU airports ✔️ Yes
    Flights arriving at EU airports ❌ No

    How Much Qatar Airways Flight Compensation?

    DistanceCompensation
    All flights under 1,500 kmUp to €250 per person
    Internal EU flights over 1,500 kmUp to €400 per person
    Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
    Non-internal EU flights over 3,500 kmUp to €600 per person

    Table shows values in € as specified in EC 261

    As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.


    About Qatar Airways

    Qatar Airways Company Q.C.S.C., operating as Qatar Airways, is the state-owned flag carrier of Qatar.

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