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Singapore Airlines (SQ)

Singapore


Singapore Airlines is the #1 airline in our worldwide airline ranking. Last year, more than 19 million air passengers traveled with Singapore Airlines to 59 different destinations.

8,7

On-Time Performance

10

Quality of service

7,5

Claim Processing

Singapore Airlines Flight Delays and Flight Cancellations


8,7

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 13%, which is less than Ethiad Airways and Qatar Airways. Singapore Airlines carries the most passengers on the route between Soekarno-Hatta International Airport and Singapore Changi Airport, with 1476 flights over the last 3 months. Singapore Airlines scores 8.7 for punctuality. Last year 0.34% of all departing flights operated by Singapore Airlines were canceled or heavily delayed (more than three hours).

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to $600. Learn more about your air passenger rights when traveling with Singapore Airlines.

Other Major Carriers

Compared to other major  airlines, Singapore's on-time performance score is 8.7, which is above average.

Airline On-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Singapore Airlines?

Between December 2016 – March 2017, only 13% of flights operated by Singapore Airlines were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to $600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Singapore Airlines

As only 13% of Singapore Airlines flights are delayed (more than 15 mins) or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Singapore Airlines routes that are most frequently affected by flight disruptions:

Route Flights
disrupted
1. DAC (Dhaka) to SIN (Singapore) 31%
2. DUS (Dusseldorf) to SIN (Singapore) 30%
3. DEL (Delhi) to SIN (Singapore) 29%
4. SFO (San Francisco) to SIN (Singapore) 27%
5. MLE (Male) to SIN (Singapore) 22%

Had a flight delay with Singapore Airlines in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Singapore Airlines you could be eligible for up to $600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Singapore Airlines Service & Quality Ratings


10

Quality of service

Singapore Airlines scores 10 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airline across a number of categories, including cabin seating, amenities and service delivery among others.

Singapore Airlines Claim Processing Efficiency


7,5

Claim processing

With a score of 7.5, Singapore Airlines customer service is ok. To determine this score we analyzed Singapore Airlines claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Singapore Airlines may have received from other channels.

About Singapore Airlines


Singapore Airlines Limited is the flag carrier of Singapore with its hub at Singapore Changi Airport. It was the launch customer for the Airbus A380, the world's largest passenger aircraft.

Singapore Airlines Headquarters

Singapore Airlines is headquartered at Airline House, by Changi Airport in the Changi area of Singapore. The airline uses the Singapore Girl as its central figure in its corporate branding.

Baggage Claim Issues

Baggage Claim Issues with Singapore Airlines

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Singapore Airlines. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation