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KLM-Royal Dutch Airlines (KL)

Netherlands


KLM is the #11 airline in our worldwide airline ranking. In 2016, KLM carried 30.4 million passengers worldwide.

7,9

On-Time Performance

8

Quality of service

7,9

Claim Processing

KLM Flight Delays and Flight Cancellations


7,9

On-Time Performance

Roughly 20% of KLM flights were delayed between December 2016 - March 2017. Over this period, KLM made 1780 flights from Amsterdam to London Heathrow Airport. KLM scores 7.9 for punctuality: last year only 0.64% of all departing flights operated by KLM were canceled or heavily delayed (more than three hours). For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600.

Other Major Carriers

Compared to other major European airlines, KLM's on-time performance score is 7.9, which is below average.

Airline On-Time Performance
SAS Scandinavian Airlines 8,2
British Airways 7,8
Air France 7,6
Flight Delay Compensation

Had a Delayed or Cancelled Flight with KLM?

Between December 2016 – March 2017, about 20% of flights operated by KLM were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than 3 hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with KLM

As 20% of flights operated by KLM are delayed (more than 15 mins) or canceled, it can be an unreliable airline for getting to your destination on time. However, there are some routes that are affected more often than others. Here is our list of KLM routes that are most frequently affected by flight disruptions:

Route Flightsndisrupted
1. AMS (Amsterdam) to LAX (Los Angeles) 47%
2. AMS (Amsterdam) to LIS (Lisbon) 32%
3. AMS (Amsterdam) to DUB (Dublin) 30%
4. AMS (Amsterdam) to BLQ (Bologna) 29%
5. AMS (Amsterdam) to BHX (Birmingham) 28%

Had a flight delay with KLM in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With KLM you could be eligible for up to €600 in compensation for delays or cancellations. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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KLM Service & Quality Ratings


8

Quality of service

KLM scores 8 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines across a number of categories, including cabin seating, amenities and service delivery among others.

KLM Claim Processing Efficiency


7,9

Claim processing

With a score of 7.9, KLM's customer service is OK. To determine this score we analyzed the airline's claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that KLM may have received from other channels.

About KLM


KLM is the world's oldest airline still operating under the same name. At the end of 2017 they will celebrate their 98-year anniversary. The airline is part of a bigger holding called Air France-KLM which also includes Transavia, among other airlines. In 2016 these airlines carried more than 93 million passengers, making it the 4th biggest airline (holding) in Europe.

KLM Headquarters

KLM is headquartered in Amstelveen, with its hub at nearby Amsterdam Airport Schiphol. It is part of the Air France–KLM group, and is a member of the SkyTeam airline alliance.

Baggage Claim Issues

Baggage Claim Issues with KLM

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from KLM. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation