Etihad Airways (EY)
United Arab Emirates
Etihad Airways is the #2 airline in our worldwide airline ranking. The airline operates more than 1,000 flights per week to over 120 destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas.
Quality of service
Etihad Airways Flight Delays and Flight Cancellations
The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 14%, which is more than Singapore Airlines but less than Qatar Airways. Etihad Airways carries the most passengers on the route between Abu Dhabi International Airport and Bangkok International Airport, with 686 flights over the last three months. Etihad Airways scores 8.6 for punctuality. Last year only 0.29% of all departing flights operated by Etihad Airways were canceled or heavily delayed (more than three hours).
For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to $600. Learn more about your air passenger rights when traveling with Etihad Airways.
Had a Delayed or Cancelled Flight with Etihad Airways?
Between December 2016 – March 2017, only 14% of flights operated by Etihad Airways were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to $600 in compensation.Check your compensation
Between December 2016 – March 2017, only 14% of flights operated by Etihad Airways were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to $600 in compensation.
Most Popular Flight Routes
|1.||AUH (Abu Dhabi) to LHR (London)|
|2.||AUH (Abu Dhabi) to BKK (Bangkok)|
|3.||AUH (Abu Dhabi) to BOM (Mumbai)|
|4.||AUH (Abu Dhabi) to JED (Jeddah)|
|5.||AUH (Abu Dhabi) to MNL (Manulla)|
Delayed or Cancelled Flight Routes with Etihad Airways
As only 14% of Etihad Airways flights are delayed (more than 15 mins) or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Etihad Airways routes that are most frequently affected by flight disruptions:
|1.||AUH (Abu Dhabi) to PEK (Beijing)||65%|
|2.||AUH (Abu Dhabi) to BEY (Beirut)||43%|
|3.||AUH (Abu Dhabi) to CGK (Jakarta)||34%|
|4.||AUH (Abu Dhabi) to KUL (Kuala Lumpur)||33%|
|5.||AUH (Abu Dhabi) to JED (Jeddah)||33%|
Had a flight delay with Etihad Airways in the last 3 years? You could be eligible to claim compensation.
Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Etihad Airways you could be eligible for up to $600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.
Etihad Airways Claim Processing Efficiency
With a score of 6.8, Etihad Airways customer service is below the average of other major global airlines. To determine this score we analyzed Etihad Airways claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.
We have only used AirHelp claim data and not claims that Etihad Airways may have received from other channels.
About Etihad Airways
Etihad Airways is the second-largest airline in the UAE after Emirates. Etihad established its own airline alliance, Etihad Airways Partners, in 2015 that includes Alitalia, Jet Airways, Air Berlin, Niki, Air Serbia, Air Seychelles and Etihad Regional.
Etihad Airways Headquarters
Eithad Airways is headquartered in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003.