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Airline Worldwide Rankings 2018

AirHelp Score compares each airline with three different criteria to inform you how they perform against their competition. We provide statistics on the quality of amenities, on-time arrivals, and how well they resolve flight delay compensation claims. Let us help you find the right flight for your journey. Air travel is about more than just the price of a ticket.

Top 3 Airlines Worldwide

1 place

Qatar Airways

2 place


3 place

Etihad Airways


AirHelp Score Global Airline Ranking

AirHelp Score Global Airline Ranking
SAS Scandinavian Airlines7,65
Brussels Airlines7,33
British Airways7,85
Kuwait Airways6,66
Thai Airways6,36
WOW Air5,04
Air Canada7,41
Pakistan International Airlines5,43
Czech Airlines6,81
Adria Airways7,23
Ukraine International Airlines7,42
American Airlines7,84
Aer Lingus7,90
City Jet7,77
Aerolineas Argentinas6,20
El Al Israel Airlines7,90
Air India6,61
Kenya Airways7,79
United Airlines7,59
Aeroflot Russian Airlines6,97
Ethiopian Airlines7,85
Air Europa7,70
Royal Jordanian Airlines5,13
Virgin Atlantic8,04
Air Dolomiti7,88
KLM Royal Dutch Airlines8,01
Singapore Airlines8,33
Tap Portugal6,40
Air Malta8,09
Asiana Airlines6,41
Delta Air Lines7,33
Austrian Airlines AG dba Austrian8,29
LOT Polish Airlines7,75
Latam Airlines7,76
Korean Air6,13
Qatar Airways9,08
Etihad Airways8,43
Croatia Airlines7,69
Garuda Indonesia7,36
China Southern Airlines7,65
Saudi Arabian Airlines7,29
Turkish Airlines7,94
Air France7,67
Air Baltic Corporation7,37
Thomas Cook Airlines7,23
Oman Air7,57
Air Transat A.T.Inc.7,37
Air Mauritius5,99
South African Airways8,31
Aegean Airlines8,19
Wizz Air7,95
Vueling Airlines7,09
Jet Airways6,20
Delayed or cancelled flight? 87% of air passengers don’t know their rights and EUR 5 billion in compensation is left unclaimed every year.Check Compensation

AirHelp Score Airline Rating for largest* airlines in

*By approximate volume of passengers.

AirHelp Score Airline Rating for largest* airlines in United Kingdom
British Airways7,85

About the AirHelp Score Airline Ranking

On-time arrival statistics

On-Time Performance

We pull each airline’s on-time arrival statistics for the last season to determine how likely they are to arrive on time.

Quality of service

Quality of Service

This rating factors in hundreds of metrics and details to give us a measure of an airline’s quality, both on the ground and in the air.

Efficient and fair handling of claims

Claim Processing

This rating takes into account how efficiently and fairly a carrier handles delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

For more information on our methodology, click here.

AirHelp Score Global Airline Ranking History

AirHelp Score Global Airline Ranking History
Emirates 7,82
Meridiana fly S.p.A. 7,40
SAS Scandinavian Airlines 7,61
Air Serbia 6,24
Brussels Airlines 7,51
British Airways 8,14
Thai Airways International 6,88
WOW Air 6,93
Westjet 7,37
Air Canada 7,81
Pakistan International Airlines 5,31
Aeromexico 7,43
Czech Airlines 7,45
Adria Airways 6,84
Cathay Pacific Airways 6,16
Ukraine International Airlines 6,68
American Airlines 7,56
Monarch Airlines 5,16
Aer Lingus 7,97
City Jet 7,49
TUI fly Netherlands 7,95
NIKI 7,01
Aerolineas Argentinas 6,02
SmartWings 5,01
El Al Israel Airlines 6,54
Air India 6,33
Air Berlin 7,43
Flybe 7,70
Icelandair 7,66
Kenya Airways 7,24
United Airlines 7,60
Aeroflot Russian Airlines 7,77
Eurowings 7,79
Ethiopian Airlines 7,48
Finnair 7,58
Avianca 7,10
Tarom 7,12
Air Europa 7,52
Condor Flugdienst 7,71
Royal Jordanian 5,67
Virgin Atlantic Airways 7,99
Wideroe's Flyveselskap 7,91
Bulgaria Air 4,93
Air Dolomiti 8,22
KLM-Royal Dutch Airlines 7,94
Pegasus Airlines 6,86
Singapore Airlines 8,73
TAP Portugal 7,21
Air Malta 7,89
Delta Air Lines 7,41
Austrian Airlines AG dba Austrian 8,38
LOT - Polish Airlines 7,43
Latam Airlines Group 7,57
Qatar Airways 8,46
Latam Airlines Brasil 5,75
Etihad Airways 8,48
Luxair 7,42
Croatia Airlines 7,65
Saudi Arabian Airlines 6,21
Egyptair 5,27
Easyjet 5,93
Norwegian Air Shuttle 5,98
Turkish Airlines 7,57
Tunisair 5,15
Air France 7,92
Ryanair 5,21
Air Baltic Corporation 7,76
Thomas Cook Airlines DK 6,36
SATA 5,71
Edelweiss Air 6,69
Iberia 7,25
China Eastern Airlines 5,28
Alitalia - Compagnia Aerea Italiana Spa 6,92
Air Transat A.T.Inc. 8,29
TACV Cabo Verde Airlines 5,97
Air Arabia 6,59
Olympic Air 7,46
Air Austral 6,55
Air China 5,48
Air Caraibes 7,70
Gulf Air 5,44 7,75
Wizz Air 7,24
Vueling Airlines 7,56
Lufthansa 7,61
Swiss International Air Lines 7,62
Jet Airways (india) Ltd 5,50

NEW * This airline is being ranked for the first time using the AirHelp Score.


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