AirHelp Score 2019
| Global Airline Rankings
See how the world’s airlines compare when ranked by the air passenger rights experts, AirHelp. The AirHelp Score shows you which airlines offer the best service, fly on time, and treat passengers fairly if problems occur. Because air travel is about more than just the price of a ticket.
Global Airline Rankings
# | Airline | AirHelp Score | Country |
---|---|---|---|
1 | Qatar Airways | /10 | Qatar |
2 | American Airlines | /10 | USA |
3 | Aeromexico | /10 | Mexico |
4 | SAS Scandinavian Airlines | /10 | Sweden |
5 | Qantas | /10 | Australia |
6 | LATAM Airlines | /10 | Chile |
7 | WestJet | /10 | Canada |
8 | Luxair | /10 | Luxembourg |
9 | Austrian Airlines | /10 | Austria |
10 | Emirates | /10 | United Arab Emirates |
11 | Flybe | /10 | United Kingdom |
12 | KLM Royal Dutch Airlines | /10 | Netherlands |
13 | Singapore Airlines | /10 | Singapore |
14 | Garuda Indonesia | /10 | Indonesia |
15 | Virgin Atlantic | /10 | United Kingdom |
16 | United Airlines | /10 | USA |
17 | Delta Air Lines | /10 | USA |
18 | Turkish Airlines | /10 | Turkey |
19 | Air France | /10 | France |
20 | LOT Polish Airlines | /10 | Poland |
21 | Brussels Airlines | /10 | Belgium |
22 | Wizz Air | /10 | Hungary |
23 | British Airways | /10 | United Kingdom |
24 | Lufthansa | /10 | Germany |
25 | Oman Air | /10 | Oman |
26 | Etihad Airways | /10 | United Arab Emirates |
27 | China Southern Airlines | /10 | China |
28 | Kenya Airways | /10 | Kenya |
29 | Azul Airlines | /10 | Brazil |
30 | El Al Israel Airlines | /10 | Israel |
31 | Olympic Air | /10 | Greece |
32 | Aeroflot | /10 | Russia |
33 | Pegasus Airlines | /10 | Turkey |
34 | Icelandair | /10 | Iceland |
35 | Iberia | /10 | Spain |
36 | Swiss International Air Lines | /10 | Switzerland |
37 | Air India | /10 | India |
38 | Croatia Airlines | /10 | Croatia |
39 | Air Canada | /10 | Canada |
40 | Air China | /10 | China |
41 | airBaltic | /10 | Latvia |
42 | Air Europa | /10 | Spain |
43 | Thai Airways International | /10 | Thailand |
44 | Air Transat | /10 | Canada |
45 | Eurowings | /10 | Germany |
46 | Ethiopian Airlines | /10 | Ethiopia |
47 | Aer Lingus | /10 | Ireland |
48 | Aegean Airlines | /10 | Greece |
49 | Saudia | /10 | Saudi Arabia |
50 | Air Dolomiti | /10 | Italy |
51 | Air Malta | /10 | Malta |
52 | Finnair | /10 | Finland |
53 | Avianca | /10 | Colombia |
54 | Jet2.com | /10 | United Kingdom |
55 | Tarom | /10 | Romania |
56 | Asiana Airlines | /10 | Republic of Korea |
57 | China Eastern Airlines | /10 | China |
58 | Gol Intelligent Airlines | /10 | Brazil |
59 | Czech Airlines | /10 | Czech Republic |
60 | Air Mauritius | /10 | Mauritius |
61 | TAP Air Portugal | /10 | Portugal |
62 | Vueling Airlines | /10 | Spain |
63 | Adria Airways | /10 | Slovenia |
64 | Aerolineas Argentinas | /10 | Argentina |
65 | Transavia | /10 | Netherlands |
66 | Laudamotion | /10 | Austria |
67 | Norwegian | /10 | Norway |
68 | Ryanair | /10 | Ireland |
69 | Korean Air | /10 | Republic of Korea |
70 | Kuwait Airways | /10 | Kuwait |
71 | easyJet | /10 | United Kingdom |
72 | Thomas Cook Airlines | /10 | United Kingdom |
Best Airlines by Country*
|
Aeromexico | /10 |
|
American Airlines | /10 |
|
WestJet | /10 |
*out of the airlines that operate the most flights in that country.
Best Airlines by Region*
|
Qatar Airways Asia | 8.23 /10 |
|
Austrian Airlines Europe | 7.90 /10 |
|
American Airlines North America | 8.07 /10 |
|
Qantas Oceania | 8.04 /10 |
|
SAS Scandinavian Airlines Scandinavia | 8.07 /10 |
|
American Airlines South America | 8.07 /10 |
*out of the airlines that operate the most flights in that region.
How is the AirHelp Score calculated?
On-Time Performance
We gather arrival and departure statistics for every plane and calculate how many of an airline’s flights are on schedule.
Service Quality
We surveyed thousands of air passengers around the world and asked them to rate the food, comfort and crew of their most used airlines.
Claim Processing
This relates to how efficiently airlines handle compensation claims, including how long it takes them to pay out.
To learn more about the AirHelp Score methodology click here.