Flight Cancelled? Your Air Passenger Rights and How to Enforce Them

The first step in standing up for your Air Passenger rights is knowing what they are.

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Flight Cancellations

Flight cancellations can bring your travel plans to a standstill. Make sure you know what your passenger rights are, and keep your journey moving forward.

EU Flight Cancellations: What to Do

If you’re traveling to or from the European Union, here’s what to do when your flight is unexpectedly scrubbed:

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

The more specific the reason, the better. If they say that it’s due to “operational circumstances” or “flight safety shortcomings,” ask them for more detail. This information is important down the line if you decide to file a claim.

If you don’t want to continue with your journey, you have the option to get a refund and a return flight to your original point of departure, if necessary.

This is not when the wheels touch down, but when the plane is actually at the gate and the door opens. If you’re re-routed on an alternate flight, your compensation is based on your overall delay compared to your original itinerary.

If you are forced to wait at the airport longer than planned, the airline is supposed to provide food and drinks to keep you comfortable. It’s not just good hospitality, in some cases it’s a requirement.

This includes things such as future travel vouchers or other freebies. They may sound appealing, but you could be giving up your right to further compensation.

If you’re being grounded overnight while waiting for an alternate flight to your destination, the airline should cover any reasonable costs for accommodations as well as transportation to and from the airport, if necessary.

Whether it’s missing out on a pre-paid reservation, hotel, rental car, or other unexpected costs, passengers on international flights—even within the EU—may be able to recover expenses caused by travel disruptions.

Want to know more? Explore all the details about EU flight cancellations and learn even more about your air passenger rights.

6.4 million

On average, 6.4 million people worldwide areeligible for compensation
under European Regulation (EC261) air passenger rights laws since 2015.

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US Flight Cancellations: What to Do

Travelers on domestic flights within the United States don’t have many rights when it comes to cancellations, but here are a few pointers to follow:

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

Even though they aren’t obligated to provide you with anything, it doesn’t hurt to ask. If you’re willing to haggle a bit, you may be able to get something for your troubles, particularly if you’re a frequent flyer or preferred customer.

International flights and trips that include a stop in the EU have additional rights, which are detailed in other sections.

6.4 million

On average, 6.4 million people worldwide are eligible for compensation
under European Regulation (EC261) air passenger rights laws since 2015.

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International Flight Cancellations: What to Do

Passengers on international flights can claim reimbursement for expenses due to flight cancellations if they follow a few simple steps:

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

The more specific the reason, the better. If they say that it’s due to “operational circumstances” or “flight safety shortcomings,” ask them for more detail. This information is important down the line if you decide to file a claim.

Whether it’s missing out on a pre-paid reservation, hotel, rental car, or other unexpected costs, you may be able to recover expenses caused by your flight disruption. That paper trail will help lead you to your compensation.

Want to know more? Explore all the details about international flight cancellations and learn even more about your air passenger rights.

If your journey includes a stop in the EU, you can also check to see if you’re eligible for additional compensation.

6.4 million

On average, 6.4 million people worldwide are eligible for compensation
under European Regulation (EC261) air passenger rights laws since 2015.

Share it:

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Great, thanks!
It was ok
Not good, guys

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