CancelButton to close modal window

Had a Delayed or Cancelled Flight from Hong Kong International Airport?

Check Compensation

Hong Kong International Airport (HKG)

Hong Kong , Hong Kong (sar) China

Hong Kong International Airport (HKG) is the 3rd best airport in the world according to our worldwide airport ranking. Over 70 million air passengers travel through the airport annually, making it the eighth busiest airport in the world, and the third busiest airport in Asia.

HKG Flight Delays and Flight Cancellations


On-Time Performance

Almost 500 flights depart from Hong Kong International Airport daily. The average flight delay percentage for the airport was 25% in 2016, which is less than China's Beijing Capital International Airport and Guangzhou Airport. Macau Airport is the destination that receives the largest traffic from Hong Kong International Airport. HKG ranks 7.5/10 for punctuality. Last year, less than 1% of all flights departing from the airport were canceled or heavily delayed (more than three hours).

On-time performance for nearby airports

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to $600. Alternatively, if you are denied boarding at HKG due to an overbooked flight you may be entitled to up to $1350. Learn more about your air passenger rights when traveling to the EU from HKG.

On-time performance for nearby airports
Nearby AirportOn-Time Performance
Shenzhen Airport 7.3
Macau (XZM)
Macau (MFM)
Flight Delay Compensation

Had a Delayed or Cancelled Flight from HKG Airport?

Every year, 25% of flights departing from Hong Kong International are delayed (more than 15 mins) or canceled. AirHelp assists air passengers who have experienced a flight delay or cancellation to get compensation from their airline. Simply enter your flight details for any flight that has been delayed or canceled in the last three years to check your eligibility. You could be owed up to $600 in compensation.

Check your compensation

Flights from HKG

Hong Kong International Airport is the second busiest airport in China and the eighth busiest airport in the world, with over 460 flights departing every day. Cathay Pacific Airways and Dragonair Airlines are the two airlines that carry the most passengers from HKG.

Flights from HKG
1. Cathay Pacific Airways
3.Hong Kong Airlines
4.Hk Express
5.China Airlines

Most Popular Flight Routes

Delayed or Cancelled Flight Routes from HKG

As 25% of flights out of Hong Kong International Airport are delayed or canceled, it can be an unreliable airport for getting to your destination on time. However, there are some routes that are affected by flight delays and cancellations more often than others. Here is our list of the routes that are most frequently affected:

Delayed or Cancelled Flight Routes from HKG
RouteFlights disrupted
1.HKG to WUX (Wuxi, Wuxi, China)99%
2.HKG to JJN (Quanzhou, Quanzhou, China)88%
3.HKG to KMG (Kunming, Kunming, China)58%

Had a flight delay from HKG in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. For flights from HKG airport, you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

HKG Service & Quality Ratings


Quality of Service

This score is based on a series of public customer review sources, as well as our own internal data.

How Passengers feel about HKG Airport


Passenger sentiment

We analyzed passengers' opinions on Twitter about their experience traveling to and from HKG, and the overall satisfaction level was 6 on a scale of 10, making it more satisfactory than other Airports in China, such as Beijing Capital International Airport and Guangzhou Airport.

Tell us more about your experience

Travelled through HKG recently? Tell us more about your experience! Follow us on Twitter or Facebook.

About HKG Airport

Hong Kong International Airport is the main airport in Hong Kong. It is an important regional trans-shipment centre, passenger hub and gateway for destinations in Mainland China (with 45 destinations) and the rest of Asia.

HKG Airport Location

Hong Kong International is located on the island of Chek Lap Kok, which largely comprises of land reclaimed for the construction of the airport itself. The airport is also colloquially known as Chek Lap Kok Airport.

Getting around HKG

Airport map:

Baggage Claim Issues

Baggage Claim Issues at HKG

If you’ve lost your baggage or your luggage was delayed or damaged, you could be entitled to compensation from your airline. Learn more about your rights to compensation and what steps you should take when you experience a luggage-related issue.
Learn More

Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation