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Cathay Pacific Airways (CX)

Hong Kong


Cathay Pacific Airways is the #69 airline in our worldwide airline ranking.
7,5

On-Time Performance

10

Quality of service

1

Claim Processing

Cathay Pacific Airways Flight Delays and Flight Cancellations


7,5

On-Time Performance

Despite transporting millions of passengers, Cathay Pacific Airways manages to hold true to its tight schedule, ranking 7.45 for punctuality. Last year only 1.57% of all departing flights operated by Cathay Pacific Airways were canceled or heavily delayed (more than three hours).

Other Major Carriers

Compared to other major Asian airlines, Cathay Pacific Airways’s on-time performance score is 7.45 out of 10.
Airline On-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Cathay Pacific Airways?

AirHelp assists air passengers who experience flight delays or cancellations to get compensation from Cathay Pacific Airways. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation from Cathay Pacific Airways.

Check your compensation

Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Cathay Pacific Airways

As only 1.57% of CX flights are heavily delayed or canceled, you’re likely to arrive at your destination on time. However, there are some routes that are affected more often than others. Here is our list of Cathay Pacific Airways’s routes that are most frequently affected by flight disruptions:
Route Flights
disrupted
1. AKL (Auckland) to HKG (Hong Kong) 57%
2. HKG (Hong Kong) to RUH (Riyadh) 51%
3. HKG (Hong Kong) to YVR (Vancouver) 51%
4. HKG (Hong Kong) to PVG (Shanghai) 46%
5. HKG (Hong Kong) to YYZ (Toronto) 46%

Had a flight delay with Cathay Pacific Airways in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Cathay Pacific Airways you could be eligible for up to $600 in compensation for delays or cancellations and up to $1350 for overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

Check your compensation

Cathay Pacific Airways Service & Quality Ratings


10

Quality of service

Cathay Pacific Airways scores 10/10 for its quality of service. This measurement is calculated using Skytrax score, a highly-trusted quality performance rating for all international and domestic airlines. The Skytrax score measures each airlines on a number of factors including airline product, cabin seating, amenities and service delivery among other key aspects.

Cathay Pacific Airways Claim Processing Efficiency


1

Claim processing

With a 1.03 score, Cathay Pacific Airways customer service is comparable to the other main Asian airlines. To determine this score we analyzed Cathay Pacific Airways’s claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Cathay Pacific Airways may have received from other channels.

About Cathay Pacific Airways


Cathay Pacific Airways Headquarters

Baggage Claim Issues

Baggage Claim Issues with Cathay Pacific Airways

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Cathay Pacific Airways. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

Check your compensation