Cancel Button to close modal window

Dublin airport recognised as one of the world's best airports

Last updated on

Irish airport ranked 21/141 in AirHelp’s annual AirHelp Score report

  • World’s Leading Flight Compensation Company Rates Airlines & Airports Worldwide on Quality of Service, Claim Processing, On-Time Performance and Consumer Sentiment
  • Dublin the highest ranked airport in UK & Ireland (UK&I) (#21/141) – Stansted is the lowest (#140/141)
  • Aer Lingus ranked #18/72 for carriers, with CityJet at #27
  • Ryanair is Ireland’s poorest performing airline #67/72
  • Qatar Airways Ranked #1 Airline in the World for On-Time Performance, Quality of service and Claims Processing


DUBLIN (June 6, 2018) – Today AirHelp, the world’s leading flight compensation company, announced its annual AirHelp Score ratings of the world’s best airlines and airports. The 2018 AirHelp Score found Dublin to be the highest performing airport in the UK&I. The AirHelp Score is the most comprehensive and accurate data-based evaluation of airlines and airports globally, rating them on quality of service, on-time performance, claim processing and online consumer sentiment analysis.

AirHelp Score’s airport ratings show improvement is still needed

With a high mark in both on-time performance (8.35/10) and quality of service 8/10), Dublin was the highest ranked airport in the British Isles. Ranked #21 out of 141 airports in total, the airport was marked down due to a poor sentiment on Twitter (5.02/10).

Customers enjoyed the best experience at Hamad International Airport, Athens International Airport and Tokyo Haneda International Airport who were ranked top three, whereas London Stansted Airport and Kuwait International Airport fell short, taking the bottom two spots.

“Clearly Dublin airport is doing something right”, said AirHelp CEO and co-founder Henrik Zillmer. “But the sentiment on Twitter clearly indicates that there is more work to be done when it comes to consumer satisfaction.

AirHelp Score proves airlines who focus on passengers come out on top

Making improvements to on-time performance and claims processing allowed Qatar Airways to take the number #1 spot and dethrone Singapore Airlines, which dropped to #4 among 72 airlines for 2018. Worldwide, Lufthansa, Etihad Airways and South African Airways rounded out the top five.  The top-ranking Irish airlines according to volume of passengers were Aer Lingus at #18 and City Jet at #27. Low cost carrier Ryanair was one of the poorest performing operators at #67. The five airlines falling behind worldwide with the lowest ratings include Air Mauritius, Easyjet, Pakistan International Airlines, Royal Jordanian Airlines and WOW Air.

“The 2018 AirHelp Score shows that as competition stiffens between airlines those that put passengers first will come out the winners in the long run. For too long airlines have focused on cutting corners and costs without regard to the people they serve. We’re thrilled to see a positive shift in many airlines who are now putting passengers first, and when things do go wrong these airlines are holding themselves accountable by executing the rightfully owed claims quickly and without hassle,” continued Zillmer. “We congratulate Qatar Airways who consistently puts customers first and has maintained its place in the top three since 2015 and is back at #1 this year. We hope more airlines take note of what these impressive competitors are doing and ensure an improvement next year.”

The 2018 AirHelp Score marks the company’s sixth report since it began evaluations in 2015. AirHelp developed this annual report to combine expert knowledge and industry expertise to give air passengers all the information they need to informatively book a flight and feel confident in their choices. To view AirHelp Score in full please visit here for the airlines’ ranking and here for the airports’ ranking.

Air passengers who have experienced a delayed or cancelled flight can check their eligibility for compensation on the go, and make a claim in a matter of minutes through the free AirHelp mobile app, available for iOS and Android. Also, using AirHelp’s new tool, travelers can check flights’ compensation eligibility automatically for past and future flights.


About AirHelp

Since launching in 2013, AirHelp has helped more than five million people process airline compensation claims worth almost 300 million euros in total reimbursement. AirHelp has offices across the world, is available in 30 countries, offers support in 16 languages, and employs more than 500 employees globally.