Denied Boarding? Your Air Passenger Rights and How to Enforce Them

The first step in standing up for your Air Passenger rights is knowing what they are.

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Denied Boarding

If the airline doesn’t let you board your flight, even when you haven’t done anything wrong, knowing your air passenger rights will help you know what to do next.

Denied Boarding on EU Flights

For passengers on flights to or from the European Union, here’s what to do when you’re not allowed to board your flight:

If you do, you could be giving up your right to any additional compensation. Of course, if the airline makes a compelling enough offer, you may prefer to take it. The final decision is up to you.

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

The most common reason is being “bumped” due to an overbooked flight, but there are other reasons you may be denied boarding, as well. This information is important down the line if you decide to file a claim.

Or, if you prefer, you can request a refund of your fare and a return flight to your original point of departure, if necessary.

Provided you’re eligible, the airline should pay you immediately once you’ve been denied boarding for your flight. That’s in addition to offering you the re-routing or refund mentioned above.

If you are forced to wait at the airport longer than planned, the airline is supposed to provide food and drinks to keep you comfortable. It’s not just good hospitality, in some cases it’s a requirement.

If you’re being grounded overnight while waiting for an alternate flight to your destination, the airline should cover any reasonable costs for accommodations as well as transportation to and from the airport, if necessary.

Whether it’s missing out on a pre-paid reservation, hotel, rental car, or other unexpected costs, passengers on international flights—even within the EU—may be able to recover expenses caused by travel disruptions.

Want to know more? Explore all the details about boarding denials on EU flights and learn even more about your air passenger rights.

$250 - $1,300

If your flight is overbooked or you’re denied boarding, don’t give up your
reservation. You could be owed $250-$1,300 for your troubles.

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Denied Boarding on US Flights

If travellers on US domestic flights are “bumped” due to an overbooked flight, they may be entitled to compensation. Here’s what to do if it happens to you:

If you do, you could be giving up your right to any additional compensation. Of course, if the airline makes a compelling enough offer, you may prefer to take it. The final decision is up to you.

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

The most common reason is being “bumped” due to an overbooked flight, which the airline should compensate you for. But there are other reasons you may be denied boarding which are not covered.

Provided you’re eligible, the airline should pay you, in addition to offering you re-routing on an alternate flight.

Want to know more? Explore all the details about boarding denials on US flights and learn even more about your air passenger rights.

$250 - $1,300

If your flight is overbooked or you’re denied boarding, don’t give up your
reservation. You could be owed $250-$1,300 for your troubles.

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Not good, guys

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Denied Boarding on International Flights

Passengers on international flights can claim reimbursement for expenses due to boarding denials if they follow a few simple steps:

If you do, you could be giving up your right to any additional compensation (such as reimbursement for your expenses). Of course, if the airline makes a compelling enough offer, you may prefer to take it. The final decision is up to you.

If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers.

The most common reason is being “bumped” due to an overbooked flight, but there are other reasons you may be denied boarding, as well. This information is important for deciding if the airline is at fault if you decide to file a claim.

Whether it’s missing out on a pre-paid reservation, hotel, rental car, or other unexpected costs, you may be able to recover expenses caused by your flight disruption. That paper trail will help lead you to your compensation.

Want to know more? Explore all the details about boarding denials on international flights and learn even more about your air passenger rights.

If your journey includes a stop in the EU, you can also check to see if you’re eligible for additional compensation.

$250 - $1,300

If your flight is overbooked or you’re denied boarding, don’t give up your
reservation. You could be owed $250-$1,300 for your troubles.

Share it:

How helpful did you find this page?
Great, thanks!
It was ok
Not good, guys

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