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    How do I know if I’m entitled to compensation?

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    Air Passenger Law Featured

    • What are my rights regarding Coronavirus/Covid-19?

      If your flight is cancelled because of the Coronavirus
      You are entitled to:

      A full refund of your ticket
      or
      An alternative flight (when flights are rescheduled).

      If you’re stranded at the airport because of a cancellation you’re entitled to care. That includes:

      • Meals and refreshments.
      • Access to communication.
      • Accommodation when necessary.

      At this point in time, we cannot accept claims for compensation for flight cancellations caused directly by Coronavirus, as the airlines must prioritise the health and safety of their passengers and crew first and foremost.

      This includes flights to and from any areas affected by a travel warning or ban.

      What if I don’t want to fly?

      If you decide not to travel due to the Coronavirus you should contact your airline to find out what their refund policy is, or to see if they have specific guidelines covering the outbreak.

    • My flight was delayed less than three hours but I missed my connecting flight. Can I claim compensation?

      For EU flights, the answer is most likely “yes.” Under European regulation EC 261, eligibility for compensation is based on the length of delay at your final destination. If your missed connection makes you more than three hours late overall, you should be eligible, provided all of your connecting flights were part of the same flight reservation, under the same booking reference number.

    • What are the extraordinary circumstances that are beyond the airlines’ control?

      Airlines are not liable for flight disruptions that were due to “extraordinary circumstances.” These are scenarios that could not have been avoided even if all reasonable measures had been taken and include situations such as medical emergencies, civil unrest, strikes initiated by airport staff or air traffic control, serious adverse weather, and natural disasters, to name a few. 

    • Are delayed flights eligible for compensation?

      It depends. If your flight was delayed, whether you’re entitled to compensation varies depending on the laws and regulations of where you are flying. Right now, we mostly work with EC 261 in Europe, and ANAC 400 in Brazil.

      In Europe

      Your delayed flight is eligible for compensation if:

      • Your flight was departing from the EU or was on an EU airline arriving in the EU.
      • Your flight was delayed by 3 hours or more.
      • Your delay occurred in the last several years. Time limits vary from country to country. Find out more here.
      • You had a confirmed flight reservation.
      • Your delay was not due to an extraordinary circumstance.

      In Brazil

      Your delayed flight is eligible for compensation if:

      • Your flight was landing or taking off from Brazil.
      • Your flight was delayed by 4 hours or more.
      • Your airline didn’t provide necessary food, communication, or accommodation.
      • Your flight was within the last 5 years (2 years if it was an international flight).

      If you’re unsure, you can always check if your flight is eligible for compensation with AirHelp’s easy Flight Checker.

    • How do I know if I am entitled to compensation and how much am I entitled to?

      You can check if you’re entitled to compensation for your disrupted flight(s) and how much are you entitled to via our Eligibility Check. It takes only a few minutes and is completely free of charge.

    • My airline refused to compensate me after my disrupted flight - what can I do?

      If you think you’re entitled to compensation for your flight problem but the airline won’t do anything about it, don’t worry! There’s a chance that we can still help you. Simply use our Flight Checker to see if you are eligible. If we find that you have a valid claim, we will then discuss it with our Legal Team to see what options are available. We’ll handle the entire process for you from start to finish.

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