Price List – Brazil
Our Price List should be read in conjunction with our Terms, where you will find all the defined terms used in our Price List.
2. Free services
AirHelp does not charge anything for its delivery of Eligibility Service, AirHelp Connect, Information Service and unsuccessful Service of Conflict Resolution.
3. Service Fee
If AirHelp is successful in providing the Service of Conflict Resolution and the Passenger receives Flight Compensation, AirHelp is entitled to its Service Fee, which will be deducted from Flight Compensation.
For all Claims, the Service Fee is 35% of the received Flight Compensation, including applicable VAT or other applicable taxes.
For Danish Passengers, the Service Fee is a fixed amount, which typically corresponds to 35% of the received Flight Compensation.
The Service Fee is not applicable to Claims that are covered by a booking connected with an AirHelp+ purchase.
4. Legal Action Fee
The Legal Action Fee is only charged if the successful outcome of the Claim has required its referral to external legal representatives, and will be deducted from the Flight Compensation, plus the Service Fee, which includes the out-of-court mediation and/or negotiation steps performed by AirHelp.
The Legal Action Fee will be due to cover the costs and expenses of the lawsuit filed by external legal representatives and will be of 15% of the received Flight Compensation, including VAT or other applicable taxes.
For new Claims, submitted to AirHelp after 01.01.2021 AirHelp will not charge the Legal Action Fee for its Clients, to whom the Brazilian Terms & Conditions apply.
The Legal Action Fee is not applicable to Claims that are covered by a booking connected with an AirHelp+ purchase.
5. Passengers from Travel Agencies and other Corporate Agreements
If you have entered into an Agreement with AirHelp via a travel agency or another corporate agreement, the fee structure, payout options, currency conversion and similar might be different depending on the specific level of services provided and individual terms agreed upon. However, in no event will the combined total of the Service Fee and the Legal Action Fee that applies to you exceed the combined total of the Service Fee and the Legal Action Fee as described above.
6. Flight Compensation Amount Guarantee
AirHelp guarantees that the Passenger will always get the correct amount of compensation. If the Passengers claim is filed in accordance with EC 261, the Passenger is guaranteed the correct amount in EUR. If the Passengers claim is filed in accordance with other Air Passenger Rights Regulation, the Passenger is guaranteed the correct amount in the applicable currency.
This applies despite that AirHelp might be paid in another currency by the airlines and incur fees and FX cost related to receiving the funds. AirHelp will therefore never reduce the correct amount of compensation with potential FX cost and bank charges related to receiving funds.
All compensation is therefore always paid in EUR for EC 261 claims and the applicable currency for other Air Passenger Rights claims, unless otherwise specifically requested by the Passenger and accepted by AirHelp.
This gives the Passenger transparency on the compensation paid out and the ability to always be able to check that AirHelp has transferred the correct amount in accordance with EC 261 or the applicable Air Passenger Rights Regulation.
7. Free International Bank Transfer
AirHelp offers free international bank transfers via its commercial partner. There will not be any transaction charges/fees of any type charged by neither AirHelp nor the commercial partner. All transaction fees/costs related to the sending bank will be fully covered by AirHelp. However, AirHelp will not cover any additional fees/costs related to Intermediaries/beneficiary banks.
8. Free Check Payments in USD
AirHelp offers check payments in USD as a payout method only if you are a resident of the USA. There will not be any charges/fees of any type charged by AirHelp. All fees/costs related to issuing checks will be fully covered by AirHelp. However, AirHelp will not cover any additional fees/costs related to the cashing of the checks.
9. Value Added Tax (VAT)
All fees and charges stated in this Price List include VAT or other applicable taxes, unless otherwise specified.
Published: December 23, 2020