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Virgin Atlantic Airways (VS)

United Kingdom


Virgin Atlantic Airways is the #8 airline in our worldwide airline ranking. The airline carries around 5 million passengers every year, making it the 26th biggest in Europe.

7,9

On-Time Performance

8

Quality of service

8,1

Claim Processing

Virgin Atlantic Flight Delays and Flight Cancellations


7,9

On-Time Performance

The airline's average flight delay percentage (>15min) between December 2016 - March 2017 was 21%, which is more than Ryanair but less than EasyJet. Virgin Atlantic carries the most passengers on the route between JFK International and London Heathrow, with 796 flights over the last three months. Virgin Atlantic scores 7.9 for punctuality. Last year only 0.63% of all departing flights operated by Virgin Atlantic were canceled or heavily delayed (more than three hours).

For delays longer than three hours and cancellations, airline passengers are entitled to compensation under EU regulation. If you encounter these flight disruptions you could be eligible for up to €600. Learn more about your air passenger rights when traveling with Virgin Atlantic.

Other Major Carriers

Compared to other airlines, Virgin Atlantic's on-time performance score of 7.9 is below average.

AirlineOn-Time Performance
Ryanair 8,8
Delta 8,1
American Airlines 8
Flight Delay Compensation

Had a Delayed or Cancelled Flight with Virgin Atlantic?

Between December 2016 – March 2017, 21% of flights operated by Virgin Atlantic were delayed (more than 15 mins) or canceled. AirHelp assists air passengers who experience flight delays or cancellations to get compensation from their airline. Simply enter your flight details for any flight that has been delayed (more than three hours) or canceled in the last three years and check your eligibility. You could be owed up to €600 in compensation.

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Most Popular Flight Routes

Delayed or Cancelled Flight Routes with Virgin Atlantic

As 21% of Virgin Atlantic flights are delayed (more than 15 mins) or canceled, it can be an unreliable airline for reaching your destination on time. However, there are some routes that are affected more often than others. Here is our list of Virgin Atlantic routes that are most frequently affected by flight disruptions:

RouteFlightsndisrupted
1.LAS (Las Vegas) to MAN (Manchester)67%
2.LGW (London) to MBJ (Montego Bay)46%
3.LAS (Las Vegas) to LGW (London)43%
4.DEL (Delhi) to LHR (London)33%
5.LGW (London) to MCO (Orlando)30%

Had a flight delay with Virgin Atlantic in the last 3 years? You could be eligible to claim compensation.

Did you know that any delayed, cancelled or overbooked flight you’ve taken in the last 3 years could be eligible for compensation from the airline? Wherever you’re flying from -- EU, US or international, you have unique passenger rights for the region. With Virgin Atlantic you could be eligible for up to €600 in compensation for delays, cancellations, or overbooked flights. Learn more about your air passenger rights when your flight has been delayed and what steps to take next.

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Virgin Atlantic Service & Quality Ratings


8

Quality of service

Virgin Atlantic scores 8 for its quality of service. This measurement is calculated using Skytrax score, a quality performance rating for all international and domestic airlines. The Skytrax score measures each airline across a number of categories, including cabin seating, amenities and service delivery among others.

Virgin Atlantic Claim Processing Efficiency


8,1

Claim processing

With a score of 8.1, Virgin Atlantic customer service is below the average of other major global airlines. To determine this score we analyzed Virgin Atlantic claim processing and took into account how efficiently and fairly they handle delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

We have only used AirHelp claim data and not claims that Virgin Atlantic may have received from other channels.

About Virgin Atlantic


Virgin Atlantic was established in 1984 as British Atlantic Airways, and was originally planned by its co-founders Randolph Fields and Alan Hellary to fly between London and the Falkland Islands. Soon after changing the name to Virgin Atlantic Airways, Fields sold his shares in the company after disagreements with Sir Richard Branson over the management of the company.

Virgin Atlantic Headquarters

The Virgin Atlantic headquarters is in Crawley, UK.

Baggage Claim Issues

Baggage Claim Issues with Virgin Atlantic

If you’ve lost your baggage or your baggage was delayed or damaged, you could be entitled to compensation from Virgin Atlantic. Learn more about your rights to compensation and what steps you should take if you’ve experienced a baggage issue.
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Get compensation when your air travel doesn't go as planned.

If you’ve been on a delayed, cancelled, or disrupted flight in the last three years, the airlines might owe you money for your troubles. Check with AirHelp to see if your flight qualifies for compensation.

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